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শর্তাবলী

Introduction

The Croydon Safeguarding Children Partnership (CSCP) is committed to delivering high quality, targeted multi agency safeguarding training for professionals working with children, young people and families in Croydon.

Our training programme is designed to:

  • Strengthen professional confidence

  • Enhance multi agency practice

  • Improve safeguarding decision making

  • Promote consistency in safeguarding standards across agencies

These Terms and Conditions outline expectations for learners and organisations, including charging, cancellations and participation requirements. CSCP reviews these conditions periodically.

 

1. Bookings

 

1.1 By booking, delegates confirm they:

  • Have manager/organisation approval to attend

  • Accept the Charging and Cancellation Policy

  • Meet the target audience criteria (see training levels)

 

1.2 Account requirements:

  • Each delegate must create an individual account using a unique work email

  • Shared inboxes are not permitted

  • All profile information must be accurate and kept up to date

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1.3 Key notes:

  • Bookings close 3 working days before the course (please check individual bookings)

  • Multiple bookings under one email are prohibited

  • Misuse may result in delayed certification or access restrictions

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1.4 Selecting the correct organisation

  • The CSCP training platform is funded by the Croydon Safeguarding Children Partnership and includes access for both partner and non-partner organisations. Selecting the correct organisation type during registration is essential because it determines eligibility for free or discounted training. Incorrect organisation selection may lead to reassigning accounts, temporary suspension, incorrect charging or delays in issuing certificates.

  • Non-partner organisations incur a booking fee that contributes to maintaining the quality of the programme, covering trainer expertise, platform development and administration. 

  • Learners must check with their manager or training coordinator before selecting an organisation type.

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2. Eligibility

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2.1 Free access is provided to:

  • Croydon Council staff (including approved foster carers)

  • Croydon-based schools

  • Local NHS and public health services

  • Metropolitan Police

 

​2.2 Non-Croydon Organisations/Individuals

  • All non-Croydon based organisations will be charged the full course fee.

  • Local voluntary, community, and faith-based organisations will receive a subsidised fee, with a 50% discount applied.

  • Payment is required at the time of booking to secure placement

  • Proof of employment may be requested for fee waiver eligibility

  • Failure to provide documentation when requested may result in:

    • Cancellation of booking

    • Application of full course charges

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2.3 Non-Attendance Consequences for Eligible Practitioners:

  • CSCP partner organisations who are eligible for free training who:

    • Fail to attend a session without 5 working days' notice, or

    • Arrive late (>10 minutes)/leave early without approval will:

    1. Have their name logged in CSCP records and shared with department leads

    2. Have the full course fee invoiced to their department/organisation

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3. Group Bookings

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3.1 CSCP does not offer:

  • Group/block booking discounts

  • Large group bookings for non-eligible organisations

 

3.2 Exceptions:

  • Maximum 5 places per organisation may be considered (case-by-case basis)

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4. Charges and Payment

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4.1 Course fees (subject to change):

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Introduction (T&Cs)
Bookings
Eligibility
Fees
Training Type
CSCP Partner (Croydon Council, NHS, Met Police)
VCS & Faith Organisations
Non-Partners / External Agencies
In-Person: Full Day (Level 4+ / Specialist)
Free
£47.50
£95
In-Person: Full Day (Standard)
Free
£32.50
£65
In-Person: Half Day
Free
£20
£40
eLearning: Foundation
Free
£10
£10
eLearning: Specialist Modules
Free
£12.50
£25
Cancellations
Participation

4.2 Where applicable - invoices are payable within 30 days.

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5. Cancellations, Transfers & Non-Attendance

 

5.1 Charging Policy - All no-shows:

  • Eligible practitioners: Internal departmental charge (as above see 2.3)

  • Fee-paying delegates: Full fee forfeited (non-refundable)

 

5.2 Fees apply for:

  • No-show without notice

  • Late arrival/early departure (without approval)

 

5.3 Fees are:

  • Non-refundable

  • Non-transferable between learners

 

5.4 One-time transfer permitted for non-attendees (request within 5 working days).

 

5.5 Fair access policies:

  • No substitutions – all learners must book individually

  • CSCP may correct organisation details to ensure eligibility fairness and audit compliance

 

6. Attendance and Participation

 

6.1 General Requirements

  • Full attendance is mandatory for certification.

  • Delegates who miss any portion of the session (late arrival/early departure) must rebook to complete the course.

 

6.2 Online Sessions

Technical Requirements:

  • Learners must join from a desktop/laptop (mobile devices are not advised due to functionality limitations).

  • Ensure your device meets the platform’s technical requirements (e.g., Zoom/Teams) before the session.

Joining Instructions:

  • Sessions begin at the advertised time. Learners will be admitted by the trainer from the virtual waiting room; learners should wait in the virtual lobby until admitted into the session.

  • It is the learner’s responsibility to:

    • Test their tech (audio/video/internet) in advance.

    • Check emails for joining links 24 hours prior.

    • Log in 5 minutes early to troubleshoot issues.

Participation Rules:

  • Cameras must remain on throughout to encourage engagement.

  • Delegates with cameras off without prior notice may be removed.

  • Microphones should be muted unless speaking.

 

6.3 In-Person Sessions

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Arrival & Registration:

  • Learners must arrive 10 minutes before the start time to complete registration.

  • Late arrivals (>10 minutes) may be refused entry.

Location Details:

  • Venue information (e.g., room number, accessibility instructions) will be provided in the booking confirmation and reminders.

  • Bring:

    • Any pre-course materials listed in the joining instructions.

 

6.4 Trainer Discretion

  • Trainers may refuse entry/admission to delegates who:

    • Fail to meet technical requirements (online).

    • Arrive late (in-person) or disrupt the session.

  • Persistent non-compliance may result in booking restrictions.

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6.5 Sensitive Content, Confidentiality and Use of AI

  • Some training sessions may include real case studies or scenarios that explore sensitive safeguarding issues. These may be distressing for some delegates. Learners are expected to use their discretion and seek support if needed before, during or after the session.

  • All sessions are confidential. Delegates must not record any part of the session under any circumstances. This includes:

    • Screen recording

    • Using mobile phone cameras

    • Using recording software or apps

    • Transcribing tools

    • Any AI‑powered tools that capture, process or store session content

  • The use of AI tools during sessions is strictly prohibited. Any breach of these requirements may result in removal from the session, withholding of certification, or suspension of booking privileges.

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7. Post-Training & Certification Policy

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7.1 Eligibility Requirements:

  • Certificates are issued only to individual learners who:

    1. Attend the full session (no late arrivals/early departures)

    2. Complete all course evaluations

    3. Meet participation standards (e.g., camera on for virtual sessions)

 

7.2 Group Attendance Restrictions:

  • Learners joining via group connections (e.g., shared device/log-in) will not receive certification.

  • Each delegate must:

    • Join from a separate device

    • Use their personal learning account

    • Be visible/audible throughout the session

 

7.3 Verification Process:

  • Trainers will monitor attendance logs and participation.

  • Suspected group attendees will be contacted for verification.

 

7.4 Non-Compliance:

  • Violations may result in:

    • Withheld certificates

    • Suspension of booking privileges

 

7.5 Follow-up:

  • Delegates may be contacted within 8 weeks for impact feedback

  • Line managers may also be consulted

 

8. Event Cancellation by CSCP

 

8.1 CSCP will notify delegates promptly if cancelling due to unforeseen circumstances.

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8.2 We are not liable for travel/time costs incurred.

 

9. Data Protection

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9.1 Data is processed per our Privacy Policy.

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9.2 Training records may be shared with employers for quality assurance.

 

10. Policy Breaches

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10.1 Consequences may include:

  • Suspended booking privileges

  • Employer referral

  • Financial charges

 

📩 Contact: cscptraining@croydon.gov.uk

Data Protection
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