Explore the findings from the CSCP Child Sexual Abuse (CSA) audit, including key learning, practice recommendations and resources to strengthen multi-agency safeguarding. Learning from Audits Theme: Child Sexual Abuse Recognising the Signs Beyond Disclosure Child sexual abuse can have a devastating impact on children, families and communities. This page provides guidance, resources and learning opportunities to help professionals recognise signs of abuse, respond appropriately, and support children through a trauma-informed, child-centred approach. Key Learning Themes 1 Identification & Disclosure Disclosure is uncommon. Children often disclose gradually, partially, retract disclosures or never disclose at all. Recognise indicators. Self-harm, emotional distress, behavioural change, poor attendance and family instability should all prompt professional curiosity. Ask difficult questions. Practitioners should feel confident discussing sexual abuse when concerns arise rather than waiting for evidence to emerge. 2 Multi-Agency Working Information sharing remains inconsistent . Agencies did not always share information or attend key safeguarding meetings. Cross-borough working creates additional risk. Children educated or supported outside Croydon require particularly robust communication between agencies. Good recording matters. Clear chronologies help practitioners understand cumulative risk and support effective decision-making. 3 Child's Voice & Lived Experience Listen beyond the disclosure. Children's experiences should shape assessments, plans and interventions. Understand daily life . School attendance, relationships, emotional wellbeing and family circumstances all contribute to understanding risk. The child's voice should influence decisions, not simply be recorded. 4 Culture, Diversity & Professional Curiosity Explore cultural influences sensitively. Stigma, family expectations and community pressures may affect disclosure and engagement. Remain professionally curious. Avoid assumptions or over-reliance on parental accounts. Consider the whole context before reaching safeguarding decisions. 5 Risk Assessment & Access to Support Risk assessments were inconsisten t, even where significant indicators of harm existed. Children should not lose support because criminal thresholds are not met. Know local pathways . Delays accessing specialist services increase safeguarding risk and require active oversight. How agencies can improve practice To address the audit findings, agencies must adopt a proactive, trauma-informed approach. The following suggestions are structured around the three pillars of improvement: Foundation, Action , and Impact , which outline key areas for local practice improvement. Pillar 1: Earlier Identification Recognise vulnerability Look beyond disclosure. Recognise cumulative indicators of abuse. Strengthen professional curiosity through supervision. Improve confidence Build practitioner confidence to discuss Child Sexual Abuse directly. Make effective use of CSA training and learning opportunities. Pillar 2: Strengthen Partnership Working Improve information sharing Ensure all relevant agencies contribute to safeguarding discussions. Develop accurate chronologies. Strengthen cross-borough communication. Consistent decision-making Use structured risk assessment. Clearly record rationale for decisions. Maintain oversight when cases step down. Pillar 3: Keep the Child at the Centre Hear the child's lived experience Ensure children's views influence planning. Consider emotional wellbeing alongside physical safety. Explore culture, identity and family context. Maintain support Continue safeguarding activity even where disclosures are withdrawn or police investigations do not progress. Monitor children waiting for specialist support. Further Resources Croydon Resources Safeguarding Children Training⭧ National Guidance I wanted Them All to Notice⭧ - The national Child Safeguarding Practice Review Panel report examining how professionals identify and respond to child sexual abuse, with recommendations to strengthen safeguarding practice. Child Sexual Abuse Centre⭧ - Evidence-based guidance, research and practical resources to help professionals recognise, respond to and prevent child sexual abuse. Sexual abuse | NSPCC⭧ - Information and guidance on recognising the signs of child sexual abuse, supporting children and families, and responding to concerns. London Safeguarding Children Procedure: Sexual Abuse⭧ - Pan-London multi-agency procedures outlining how professionals should respond to concerns about child sexual abuse and protect children at risk. Pre-Trial Resources – Bluestar Project ⭧ - Practical resources to help children, young people and their families understand the criminal justice process and prepare for giving evidence in court.

Explore Trauma Informed Croydon videos and resources to understand trauma, inform everyday practice and build safer, more compassionate services and communities. Trauma Informed Croydon Being trauma informed means recognising that difficult or overwhelming experiences can affect how people feel, relate to others and respond to everyday situations. It means approaching people with curiosity and compassion, and considering what they may need to feel safe, respected and supported. In practice, this should shape how we communicate, build relationships and design services. We can explain what will happen next, offer meaningful choices, listen without judgement and involve people in decisions that affect them. It also means reflecting on policies and environments that could unintentionally cause distress, and making changes to reduce the risk of further harm. Explore the video resources Follow the series or choose a topic that resonates with you. Whether you're diving into a new subject or revisiting an old favorite, the choice is yours. You can pause and return whenever you need to, allowing you the flexibility to engage at own pace. Enjoy the journey of exploration and discovery, knowing that the information is always accessible when you’re ready to continue. STAY CONNECTED Croydon Trauma Informed Network Interested in connecting with others around trauma-informed approaches in Croydon? Get in touch to ask about the network. Enquire about the network VIDEO 01 - AN INTRODUCTION Understanding Trauma An introduction to trauma and its impact on everyday life. Explore key concepts and the foundations of a trauma-informed approach. VIDEO 02 - IN PRACTICE A trauma-informed approach What compassionate approaches can look like across Croydon. Consider how culture, language and everyday interactions can help people feel safer and understood. VIDEO 03 - THE SCIENCE The brain and the body Understand how trauma can affect our responses and behaviour. An accessible introduction to the stress response and the body's survival mechanisms. VIDEO 04 - EARLY EXPERIENCE Childhood adversity (ACEs) Explore adverse childhood experiences and their potential lasting effects. Understand why recognising early adversity matters when supporting children, families and communities. VIDEO 05 - BUILDING HOPE Healing and resilience How compassionate approaches can support stronger communities. Explore the benefits of creating environments where people feel safe, valued and supported. VIDEO 06 - LOOKING AHEAD Facing the future Reflect on the part we can each play in a trauma-informed Croydon. Consider shared responsibility, collaboration and practical next steps. Trauma Informed Croydon Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing 02:04 Play Video Video 1 Introduction Understanding Trauma Trauma Informed Solutions - J3MS Consulting Ltd Now Playing 03:05 Play Video Video 2 Explanation of a Trauma Informed Approach in Croydon Trauma Informed Solutions - J3MS Consulting Ltd Now Playing 03:15 Play Video Video 3 The Science Behind How Trauma Impacts the Brain and Body Trauma Informed Solutions - J3MS Consulting Ltd Now Playing 05:55 Play Video Video 4 Understanding Adverse Childhood Experiences Trauma Informed Solutions - J3MS Consulting Ltd Now Playing 06:50 Play Video Video 5 The Benefits of a Trauma Informed Croydon Healing and Resilience Trauma Informed Solutions - J3MS Consulting Ltd Now Playing 03:01 Play Video Video 6 Facing the Future Next Steps Trauma Informed Solutions - J3MS Consulting Ltd Further resources: putting understanding into practice Supporting change across services GOV.UK Practical learning from the Changing Futures programme about embedding trauma-informed working across services and partnerships. Next Resources for different areas of practice National Trauma Transformation Programme Practice-focused resources covering areas including mental health, domestic abuse and care experience, alongside examples of organisational change. Next Reflecting together Research in Practice A short PDF guide with questions to support team discussions about trauma-informed practice in work with adults. Next Putting principles into practice National Trauma Transformation Programme A roadmap, self-assessment and practical tools to help organisations review services, policies and everyday practice. Developed in Scotland, with ideas that can inform reflection elsewhere. Next Understanding the principles GOV.UK A clear introduction to trauma-informed practice and its six principles: safety, trust, choice, collaboration, empowerment and cultural consideration. Next

Croydon Safeguarding Children Partnership (CSCP) promotes child safety through multi-agency collaboration, training, and safeguarding resources to protect children from harm and improve safeguarding practices across Croydon. সুরক্ষা সকলের। আপনি কি শিশুর নিরাপত্তা নিয়ে চিন্তিত? সাম্প্রতিক খবর বহু-সংস্থার সহযোগিতার মাধ্যমে, আমরা সম্মুখ সারির অনুশীলন উন্নত করার জন্য প্রশিক্ষণ কর্মসূচি, সুরক্ষা নীতি এবং সচেতনতা প্রচারণা তৈরি করি। Search for guidance আমাদের লক্ষ্য ক্রয়ডন সেফগার্ডিং চিলড্রেন পার্টনারশিপ (CSCP) শিশুদের সুরক্ষার জন্য প্রতিশ্রুতিবদ্ধ যাতে প্রতিটি শিশু নিরাপদ, সমর্থিত এবং ক্ষতিমুক্তভাবে বেড়ে ওঠে। Learn more about CSCP অংশ নিন আমি একটি অনুচ্ছেদ। আপনার নিজস্ব লেখা যোগ করতে এবং আমাকে সম্পাদনা করতে এখানে ক্লিক করুন। এটা সহজ। আপনার নিজস্ব বিষয়বস্তু যোগ করতে এবং ফন্টে পরিবর্তন করতে কেবল "টেক্সট সম্পাদনা করুন" এ ক্লিক করুন অথবা আমাকে ডাবল ক্লিক করুন। Find a course সাম্প্রতিক খবর আমি একটি অনুচ্ছেদ। আপনার নিজস্ব লেখা যোগ করতে এবং আমাকে সম্পাদনা করতে এখানে ক্লিক করুন। এটা সহজ। আপনার নিজস্ব বিষয়বস্তু যোগ করতে এবং ফন্টে পরিবর্তন করতে কেবল "টেক্সট সম্পাদনা করুন" এ ক্লিক করুন অথবা আমাকে ডাবল ক্লিক করুন। Find a local review Support for Every Child Referral Guidance Here Unsure if your situation meets the referral threshold? We have dedicated guidance and tools to help you understand the process and provide the necessary support for safeguarding children in Croydon. Get Help Now Latest News 1 2 3 ... 23 1 ... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 ... 23 New Temporary Accommodation Notification Duty (England) Read more Voice of the Child Conference 2026 Back by data - Be a part of this important conversation Read more Information Sharing Duty 2026 Learning Resources for Partner Agencies Read more আমাদের অংশীদাররা

Learn from safeguarding case reviews where young people died by suicide. Explore risk factors, warning signs, and prevention strategies to protect vulnerable adolescents. Seeing the Whole Child: Learning from practice The CSCP has drawn critical learning from a series of Case of Concern reviews, an innovative process developed to examine complex cases that fall below the statutory review threshold but still offer significant opportunities for system-wide improvement. The cases of Cassie, Carlos, and Camille reveal key learning about the importance of centering the child’s voice, applying professional curiosity, and strengthening multi-agency coordination. This thematic study highlights cross-cutting issues and promotes reflective supervision, encouraging practitioners to embed these insights into everyday safeguarding practice. Each case offers a distinct lens into the risks and responsibilities of multi-agency work. Together, they form a critical thematic learning opportunity. Cross-Cutting Reflections: Strengthening Systems by Centring the Child A review of the Cassie, Carlos, and Camille cases identifies consistent patterns that expose systemic vulnerabilities. These are not isolated failings but indicators of broader practice challenges requiring collective ownership and deliberate change. 1. Centring the Child’s Voice Is Not Optional Across all cases, the child's perspective was either diminished, misinterpreted, or deprioritised in favour of procedural, legal, or operational constraints. A child-centred approach must go beyond statutory compliance, it requires: Actively seeking the child's voice, especially during transitions or crisis points Understanding behaviour as communication, particularly where verbal expression is limited or trust is fractured Embedding mechanisms for children to participate in planning decisions, and not just be recipients of them 2. Professional Curiosity Requires Depth, Not Just Compliance Curiosity is not simply asking more questions, it is about asking the right questions and being open to answers that challenge professional assumptions. These cases demonstrate that: Risk is often hidden behind procedural conformity; a plan being in place does not mean it is effective Biases—such as adultification and criminalisation, undermine safeguarding by reframing vulnerability as culpability Curiosity must extend to peers and other professionals, checking assumptions across the network, not just within individual assessments 3. Escalation and Decision-Making Must Be Process-Led, Not Person-Dependent Inconsistent escalation routes, reliance on informal relationships, and lack of clarity in roles contributed to drift and risk exposure in each case. Improvements are needed in: Clarifying escalation protocols and thresholds across agencies, particularly for non-statutory but high-risk cases Ensuring decision-making processes are transparent, auditable, and collaborative Using formal structures (e.g. case of concern process, strategy meetings) to generate system-wide solutions, not just single-agency actions 4. Placement Sufficiency and Suitability Must Be Understood as a Safeguarding Issue The shortage of regulated placements and delays in mental health access are not logistical issues alone, they are safeguarding concerns that have direct consequences for children's safety and wellbeing. Professionals must: Continue to escalate placement barriers through appropriate strategic channels Advocate persistently for placements that meet therapeutic and relational needs, not just beds that are available Monitor the impact of unsuitable arrangements as active risk, not just as temporary compromises Cassie: System Drift, Missed Protocols and Emotional Safety Cassie, a vulnerable child with mental health needs, remained in A&E for over two weeks due to the absence of a coordinated discharge and placement plan. Despite the existence of inter-agency protocols, their inconsistent application delayed care and led to further harm when Cassie later self-harmed and required secure accommodation. Learning Themes: Child’s voice was secondary to systems-focused discussions around process, placement, and risk ownership Failure to escalate proportionately, with decisions relying on relationships rather than structured processes Mental health interventions were not prioritised early enough, delaying access to essential care Why Read the Full Briefing: Cassie’s case underscores the importance of professional vigilance in managing escalation, monitoring care pathways, and ensuring the child’s emotional safety is never sidelined by procedural complexity. Cassie: 7 minute briefing Carlos: Discharge Failures and Dual Victimhood Carlos sustained injuries after being attacked by a group of young people, but was discharged from hospital into police custody shortly after surgery. His mother was not informed, and he was interviewed under general anaesthetic recovery, with a scheme-allocated adult instead of a family member. Learning Themes: Unconscious bias: Carlos’s identity as a child was overshadowed by his perceived criminality Lack of joined-up communication meant agreed safety plans were not followed Insufficient safeguarding lens during critical transition points such as discharge and police procedures Why Read the Full Briefing: Carlos’s case demonstrates how safeguarding can fail when children are viewed through a deficit lens, and how professional curiosity is needed to challenge assumptions and see the whole child. Carlos: 7 minute briefing Camille: Placement Breakdown, Crisis Response and Unseen Harm Camille was placed in emergency accommodation due to an urgent lack of suitable placements. The environment failed to meet her complex needs, resulting in multiple police callouts and hospital admissions. The case prompted questions about national placement sufficiency and local agency coordination. Learning Themes: Her voice became lost amidst urgency and structural limitations Systemic strain on placements left professionals to make difficult compromises Reactive rather than trauma-informed response, escalating Camille’s vulnerabilities Camille’s case illustrates the importance of building resilient systems that prevent short-term placement decisions from compounding trauma. It also highlights the importance of listening to the child, even under crisis conditions. Camille: 7 minute briefing Further Resources and Tools Practitioners are encouraged to revisit: CSCP Escalation and Resolution Policy⭧ CSCP Multi-Agency Practice Guidance⭧ Reflective Supervision Prompts: Embedding Learning into Practice These prompts are designed to support reflective dialogue during supervision, team debriefs, and case audits. They move beyond task completion to explore the quality, intent, and impact of professional interventions Voice of the Child How have we ensured the child’s voice is represented in this case? What are we hearing from the child—not just through their words, but through their behaviour and circumstances? Have we made space for the child to contribute meaningfully to decisions affecting them? Professional Curiosity What assumptions are we making about this child, and where have they come from? Have we explored all alternative explanations for what we are seeing or being told? What do we know, what are we inferring, and what do we need to test or challenge? Decision-making and Escalation Are the decisions being made grounded in process and evidence, or shaped by informal dynamics? Have we escalated this concern through the right channels, at the right time? Do all partners understand and agree the plan—and is it being implemented with accountability? Placement and Planning Is this placement in the child’s best interests, or is it the only available option? How is the child experiencing this placement, and have we reviewed their safety, wellbeing, and sense of belonging? Are we advocating robustly enough when the system is not meeting the child’s needs? System-wide Practice What does this case tell us about wider practice issues in our service or partnership? Are there recurring themes from other cases that this situation reflects? How are we capturing learning and applying it to improve systemic responses, not just individual casework?

Explore practical safeguarding toolkits designed for professionals, parents, and carers. Access guidance, resources, and support to protect children and young people effectively. Safeguarding Toolkits CSCP Child Wellbeing Tool The CSCP Child Wellbeing Tool is designed to support practitioners in assessing and addressing the needs of children and young people across Croydon. View / Download CSCP Escalation Forms Guidance for resolving safeguarding disputes across agencies, ensuring child safety through structured informal and formal steps. View / Download CSCP Referral Guidance Guidance on identifying levels of need and making effective referrals to Croydon MASH, supported by a practical toolkit. View / Download CSCP Toolkit for Parents & Carers An online hub offering guidance and resources to help parents and caregivers safeguard children and young people, covering safety, mental health, exploitation, and local support. View / Download Keeping Children Safe Online Practical guidance by the NSPCC for parents and caregivers on keeping children safe online, including tips on conversations, parental controls, risks, and support for families with SEND. View / Download Safeguarding Adolescents in London (SAIL) Guidance and resources for professionals working with adolescents, covering forms of harm, pathways for support, and London-specific safeguarding protocols. View / Download Safeguarding Assurance A practical safeguarding resource for non-statutory services, providing clear guidance on responsibilities, recognising concerns, and responding effectively. View / Download Strengthening CSA Practice Evidence-based resources developed buy Bluestar Project to support the effective delivery of high-quality pre-trial services, in line with CPS Guidelines and our National Best Practice Standards. View / Download Working Together to Safeguard Children An illustrated guide to explain how different agencies work together to safeguard children and young people. View / Download Youth Support Map Downloadable poster with links to local organisations offering counselling, mentoring, and youth programs for ages 8–25, with contact details and QR codes for resources. View / Download

Review the terms and conditions governing the use of the Croydon Safeguarding Children Partnership (CSCP) website and its resources. শর্তাবলী Introduction The Croydon Safeguarding Children Partnership (CSCP) is committed to delivering high quality, targeted multi agency safeguarding training for professionals working with children, young people and families in Croydon. Our training programme is designed to: Strengthen professional confidence Enhance multi agency practice Improve safeguarding decision making Promote consistency in safeguarding standards across agencies These Terms and Conditions outline expectations for learners and organisations, including charging, cancellations and participation requirements. CSCP reviews these conditions periodically. 1. Bookings 1.1 By booking, delegates confirm they: Have manager/organisation approval to attend Accept the Charging and Cancellation Policy Meet the target audience criteria (see training levels ) 1.2 Account requirements: Each delegate must create an individual account using a unique work email Shared inboxes are not permitted All profile information must be accurate and kept up to date 1.3 Key notes: Bookings close 3 working days before the course (please check individual bookings) Multiple bookings under one email are prohibited Misuse may result in delayed certification or access restrictions 1.4 Selecting the correct organisation The CSCP training platform is funded by the Croydon Safeguarding Children Partnership and includes access for both partner and non-partner organisations. Selecting the correct organisation type during registration is essential because it determines eligibility for free or discounted training. Incorrect organisation selection may lead to reassigning accounts, temporary suspension, incorrect charging or delays in issuing certificates. Non-partner organisations incur a booking fee that contributes to maintaining the quality of the programme, covering trainer expertise, platform development and administration. Learners must check with their manager or training coordinator before selecting an organisation type. 2. Eligibility 2.1 Free access is provided to: Croydon Council staff (including approved foster carers) Croydon-based schools Local NHS and public health services Metropolitan Police 2.2 Non-Croydon Organisations/Individuals All non-Croydon based organisations will be charged the full course fee. Local voluntary, community, and faith-based organisations will receive a subsidised fee, with a 50% discount applied. Payment is required at the time of booking to secure placement Proof of employment may be requested for fee waiver eligibility Failure to provide documentation when requested may result in: Cancellation of booking Application of full course charges 2.3 Non-Attendance Consequences for Eligible Practitioners: CSCP partner organisations who are eligible for free training who: Fail to attend a session without 5 working days' notice, or Arrive late (>10 minutes)/leave early without approval will: Have their name logged in CSCP records and shared with department leads Have the full course fee invoiced to their department/organisation 3. Group Bookings 3.1 CSCP does not offer: Group/block booking discounts Large group bookings for non-eligible organisations 3.2 Exceptions: Maximum 5 places per organisation may be considered (case-by-case basis) 4. Charges and Payment 4.1 Course fees (subject to change): Introduction (T&Cs) Bookings Eligibility Fees Training Type CSCP Partner (Croydon Council, NHS, Met Police) VCS & Faith Organisations Non-Partners / External Agencies In-Person: Full Day (Level 4+ / Specialist) Free £47.50 £95 In-Person: Full Day (Standard) Free £32.50 £65 In-Person: Half Day Free £20 £40 eLearning: Foundation Free £10 £10 eLearning: Specialist Modules Free £12.50 £25 Cancellations Participation 4.2 Where applicable - invoices are payable within 30 days. 4.3 eLearning Completion Requirement CSCP partner organisations benefit from free access to designated eLearning courses. To ensure fair use of training resources, all eLearning courses must be completed within six months of enrolment. Where a learner who is eligible for free training does not complete an eLearning course within six months, CSCP reserves the right to recover the applicable course fee from the learner's agency, service, or department. This charge will be applied unless an extension has been agreed in advance by CSCP. Managers are responsible for supporting staff to complete training within the required timeframe. Persistent non-completion may lead to restrictions on future course bookings and monitoring by the learner's organisation. 5. Cancellations, Transfers & Non-Attendance 5.1 Charging Policy - All no-shows: Eligible practitioners: Internal departmental charge (as above see 2.3) Fee-paying delegates: Full fee forfeited (non-refundable) 5.2 Fees apply for: No-show without notice Late arrival/early departure (without approval) 5.3 Fees are: Non-refundable Non-transferable between learners 5.4 One-time transfer permitted for non-attendees (request within 5 working days). 5.5 Fair access policies: No substitutions – all learners must book individually CSCP may correct organisation details to ensure eligibility fairness and audit compliance 6. Attendance and Participation 6.1 General Requirements Full attendance is mandatory for certification. Delegates who miss any portion of the session (late arrival/early departure) must rebook to complete the course. 6.2 Online Sessions Technical Requirements: Learners must join from a desktop/laptop (mobile devices are not advised due to functionality limitations). Ensure your device meets the platform’s technical requirements (e.g., Zoom/Teams) before the session. Joining Instructions: Sessions begin at the advertised time. Learners will be admitted by the trainer from the virtual waiting room; learners should wait in the virtual lobby until admitted into the session. It is the learner’s responsibility to: Test their tech (audio/video/internet) in advance. Check emails for joining links 24 hours prior. Log in 5 minutes early to troubleshoot issues. Participation Rules: Cameras must remain on throughout to encourage engagement. Delegates with cameras off without prior notice may be removed. Microphones should be muted unless speaking. 6.3 In-Person Sessions Arrival & Registration: Learners must arrive 10 minutes before the start time to complete registration. Late arrivals (>10 minutes) may be refused entry. Location Details: Venue information (e.g., room number, accessibility instructions) will be provided in the booking confirmation and reminders. Bring: Any pre-course materials listed in the joining instructions. 6.4 Trainer Discretion Trainers may refuse entry/admission to delegates who: Fail to meet technical requirements (online). Arrive late (in-person) or disrupt the session. Persistent non-compliance may result in booking restrictions. 6.5 Sensitive Content, Confidentiality and Use of AI Some training sessions may include real case studies or scenarios that explore sensitive safeguarding issues. These may be distressing for some delegates. Learners are expected to use their discretion and seek support if needed before, during or after the session. All sessions are confidential. Delegates must not record any part of the session under any circumstances. This includes: Screen recording Using mobile phone cameras Using recording software or apps Transcribing tools Any AI‑powered tools that capture, process or store session content The use of AI tools during sessions is strictly prohibited. Any breach of these requirements may result in removal from the session, withholding of certification, or suspension of booking privileges. 7. Post-Training & Certification Policy 7.1 Eligibility Requirements: Certificates are issued only to individual learners who: Attend the full session (no late arrivals/early departures) Complete all course evaluations Meet participation standards (e.g., camera on for virtual sessions) 7.2 Group Attendance Restrictions: Learners joining via group connections (e.g., shared device/log-in) will not receive certification. Each delegate must: Join from a separate device Use their personal learning account Be visible/audible throughout the session 7.3 Verification Process: Trainers will monitor attendance logs and participation. Suspected group attendees will be contacted for verification. 7.4 Non-Compliance: Violations may result in: Withheld certificates Suspension of booking privileges 7.5 Follow-up: Delegates may be contacted within 8 weeks for impact feedback Line managers may also be consulted 8. Event Cancellation by CSCP 8.1 CSCP will notify delegates promptly if cancelling due to unforeseen circumstances. 8.2 We are not liable for travel/time costs incurred. 9. Data Protection 9.1 Data is processed per our Privacy Policy . 9.2 Training records may be shared with employers for quality assurance. 10. Policy Breaches 10.1 Consequences may include: Suspended booking privileges Employer referral Financial charges 📩 Contact: cscptraining@croydon.gov.uk Data Protection

Learn how the CSCP website collects, uses, and protects your personal information in accordance with data protection laws and best practice. শর্তাবলী As part of our commitment to protecting children and ensuring their safety, we utilise cookies on our website to enhance the user experience and improve our services. We will provide you with a comprehensive description of the types of cookies we use, including information about our AI chatbot, cookie management options, storage duration, and links to our privacy policy. Our website uses both session and persistent cookies. Session cookies are temporary and are deleted once you close your browser, while persistent cookies remain on your device for a specified period or until you manually delete them. These cookies are essential for the proper functioning of our website, including enabling you to navigate between pages efficiently and remembering your preferences. One of the features that make your experience on our website more interactive and personalised is our AI chatbot. This chatbot uses cookies to remember your previous interactions and provide you with relevant information in real-time. By using cookies, the AI chatbot can tailor its responses to better assist you with your queries and ensure a seamless user experience. The CSCP respect your privacy and understand the importance of giving you control over your cookie preferences. You have the option to manage your cookie settings through our cookie consent tool, allowing you to accept or decline specific categories of cookies. By adjusting your preferences, you can choose which types of cookies you want to enable and customize your browsing experience on our website. The storage duration of cookies on your device may vary depending on the type of cookie used. We ensure that our cookies are only stored for the necessary time required to fulfil their purposes and improve your interaction with our website. For more information on how we collect, use, and protect your personal data, please refer to our privacy policy below. If you have any further questions or concerns about cookies or our privacy practices, please do not hesitate to contact us. Your privacy and security are paramount to us at Croydon Safeguarding Children Partnership, and we are committed to providing a transparent and safe online environment for all our users. শর্তাবলী The Croydon Safeguarding Children Partnership (CSCP) collects and processes your personal data, (including special categories of personal data) in accordance with our obligations under the Data Protection Act 2018 and General Data Protection Regulation (GDPR). The Croydon Safeguarding Children Partnership conducts regular Data Protection Impact Assessments (DPIAs) to ensure data processing on this website complies with UK GDPR and protects user privacy. We respect your right to privacy and are committed to maintaining it. We only collect information necessary to enable us to deliver our services and store and process your personal information in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) (EU) 2016/679. The information we collect CSCP also collects information related to the delivery of projects, learning events, newsletter subscriptions and training. We will also collect information from you, if you complete any other forms on our site or if you contact us with comments or specific requests. This information may include: your name work address email address and/or telephone number job role service area or organisation line manager contact details (this only applicable if registering for training) We will only ask for information that will help us with auditing activities or to measure the impact of training. In most cases, this does not require the recording of personal information. Why we collect your information Your data is used for the purpose of: carrying out statutory auditing activities producing statistics and reports to research and plan training programmes assessing performance and set targets for service improvement monitoring and evaluating the quality of service we provide reviewing the impact of programmes delivered How we use your information The data you provide may be accessible to the suppliers of our event management and learning management systems. Anonymised data may also be shared with: statutory partners to analyse and evaluate the impact of our programmes external programme funders programme delivery partners We will not add your email address to any external mailing lists, and we will not disclose these details to third parties unless permitted or required by law. We will keep your email address on file internally and may contact you regarding your training account. You will only receive marketing emails relating to CSCP learning events and monthly newsletter if you specifically sign up for these notifications. Your emails to us may be forwarded to CSCP business team to action, unless your email specifically does not consent to this. Depending on how we are processing your personal data will determine the legal basis for processing. To perform a function or provide a service required by statute (Article 6(1)(e) GDPR) To comply with a legal obligation (Article 6(1)(c) GDPR) Where the processing is necessary for the performance of a contract (Article 1(b) GDPR) With your explicit consent (Articles 6(1)(a) and 9(2)(a) GDPR) Your rights are: to be informed; our privacy notice is one of the ways we try and let you know how data is handled to access your personal information (exceptions apply in certain circumstances) to update inaccurate data to restrict processing of any inaccurate data to object to certain processing such as direct marketing to data portability in cases where consent is given or processed by automated means to erase data if Croydon council no longer has a lawful basis or legitimate grounds for processing it to withdraw your consent when it has previously been given where required to complain about data handling How the CSCP protects data The CSCP takes the security of your data seriously, The CSCP has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused, or disclosed and is not accessed except by its employees in the performance of their duties. Croydon council is your data controller. If you want any further information, email, DPO@croydon.gov.uk or telephone 020 8726 6000 and ask to speak with the Data Protection Officer or view our corporate privacy statement .

Guidance for professionals on making safeguarding referrals to Croydon MASH and understanding the London Continuum of Need, ensuring referrals are consistent, evidence based and aligned to the correct threshold. Thresholds and Referrals If you work with children, young people, or families in Croydon, it’s important to know how and when to make a referral when concerns arise. What is a Threshold Thresholds help professionals decide what level of support or intervention a child or family may need. They ensure concerns are assessed consistently across agencies by setting out the different levels of need, harm, and risk, and helping practitioners determine whether Early Help, targeted intervention, or statutory social care involvement is appropriate. Understanding thresholds is essential before making a referral to the Croydon Multi-Agency Safeguarding Hub (MASH). A referral is made when a professional shares concerns about a child’s welfare or safety that may meet the threshold for statutory assessment. Referrals may be based on: Observed harm or risk of harm Concerns about neglect, abuse, or unmet needs Escalation from Early Help or support services The MASH brings together professionals from social care, police, health, education, and other services to share information, assess risk, and make timely decisions. Applying thresholds correctly helps ensure children receive the right help at the right time. Understanding Thresholds of Need Before making a referral, it is important to understand the level of need or risk. Across London, professionals use a shared framework called the Continuum of Need, which helps determine the most appropriate support for each child and family. Practitioners in Croydon should refer to the London Safeguarding Continuum of Need Matrix to identify the correct threshold before submitting a referral. This ensures that decisions are consistent, evidence based and aligned to the level of need identified. Using the matrix supports effective professional judgement and strengthens the quality of information shared with the MASH. View the Threshold Continuum of Need Matrix ↗ Thresholds Continuum of Need Matrix Title Description Example Level 1 - Universal Needs met by universal services such as schools, GPs, and Family Hubs. Child is healthy, attending school regularly, supported by parents. Level 2 - Early Help Emerging worries that can be addressed with targeted support. Family experiencing difficulties with housing or parenting. Level 3 - Child in Need Complex or multiple needs requiring a statutory Children’s Social Care assessment (Section 17, Children Act 1989). Ongoing neglect concerns, or a child needing coordinated multi-agency support. Level 4 - Child Protection Acute risk of significant harm requiring urgent intervention (Section 47, Children Act 1989). Child experiencing physical or sexual abuse, or severe neglect. Making Effective Referrals in Croydon Your first point of call for understanding thresholds and making a referral Effective safeguarding relies on professionals and community organisations recognising concerns early, understanding levels of need, and knowing how to act. To support this, the CSCP has developed the Referral Guidance Toolkit, a practical resource designed to help you navigate the referral process with confidence. This toolkit should be your first point of call when you are considering making a referral to the MASH. It brings together essential information on thresholds of need, signs of harm, professional curiosity, and the key components of a high-quality referral. Whether you work in health, education, early years, youth services, the voluntary sector, faith communities, or any other organisation supporting children and families, this toolkit offers clear, accessible guidance tailored for Croydon’s multi-agency workforce. What the toolkit will help you do Understand and apply the London Child Protection Procedures Thresholds of Need within a Croydon context. Identify when a concern requires Early Help, targeted support, or statutory social care involvement. Know what information MASH needs to make safe, timely decisions. Strengthen your professional judgment and avoid over-reliance on copying threshold descriptors. Record concerns clearly, factually, and proportionately. Improve the quality and consistency of referrals across all agencies, large and small. Why this toolkit matters High-quality referrals directly impact the timeliness and effectiveness of safeguarding responses. Clear, well-evidenced information enables MASH to apply thresholds correctly, assess risk, and allocate the right support. For smaller organisations who may not hold detailed records, the toolkit provides practical tips on what to include, how to gather essential information, and how to articulate concerns in a way that supports safe decision-making. Download the Referral Guidance Toolkit (PPTX) (click on image to enlarge) What’s included The CSCP Referral Guidance Toolkit is provided as an easy-to-use resource available as a PowerPoint or PDF, designed for personal reference, staff training, and supervision discussions. It can be used flexibly within teams to build confidence, support reflective practice, and ensure consistent application of thresholds across all agencies. The toolkit contains: A clear explanation of thresholds and how they apply Guidance on recognising concerns and applying professional curiosity Step-by-step instructions for making a MASH referral What to do if you do not have complete information Examples of poor and high-quality referrals A simple decision-making flowchart Guidance for smaller organisations, youth settings, and community groups Key contacts, follow-up expectations, and good recording practice A glossary of services and teams Links to additional resources, including threshold guidance and professional curiosity training Who should use it This toolkit is designed for: Practitioners making referrals as part of their role New starters completing safeguarding induction Organisations wanting to strengthen internal safeguarding procedures Any professional working with or supporting children, young people, or families in Croydon

Guidance and tools for schools and education professionals to promote safeguarding, early intervention, and safe learning environments. Education Toolkit আমি একটা অনুচ্ছেদ। এখানে ক্লিক করে নিজের লেখা যোগ করুন এবং আমাকে এডিট করুন। এটা সহজ। শুধু "Edit Text" এ ক্লিক করুন অথবা আপনার নিজস্ব কন্টেন্ট যোগ করতে এবং ফন্টে পরিবর্তন করতে আমাকে ডাবল ক্লিক করুন। আপনার পৃষ্ঠায় যেকোনো জায়গায় আমাকে টেনে আনতে দ্বিধা করবেন না। আমি আপনার জন্য একটি দুর্দান্ত জায়গা যেখানে আপনি গল্প বলতে পারেন এবং আপনার ব্যবহারকারীদের আপনার সম্পর্কে আরও কিছু জানাতে পারেন। The Education Toolkit page is where you will find Croydon and Government/DfE guidance to support safeguarding in your school . You will also find referral templates and editable documents to help seek the relevant support and advice for families you work with, these can be accessed via the associated sections below. The content of this page is overseen by the Education Safeguarding Team . If you have any queries or cannot find what you are looking for, please email them directly. Please note this mailbox is not intended for submitting referrals . Guidance on how to refer to specific services can be found within the relevant referral forms. If you are a professional working in education and need advice on a threshold or whether to make a referral, contact the education safeguarding team on the email below: Contact: MASHEducation@croydon.gov.uk Quick Links সম্পর্কে অংশীদারিত্ব New Page Contact us Landing Page রিসোর্স Copy of 7-minute-briefings Local safeguarding practice reviews New Page New Page New Page New Page National Learning New Page New Page Services Projects New Page New Page New Page New Page Policies অংশীদারিত্ব External training providers Training levels News ফাইল শেয়ার Toolkits Parent/Carer Toolkit Youth support map Healthy Relationships Advisory Forum (HRAF) Please complete the criteria checklist and send it with a completed referral form to schoolsafeguardingconcerns@croydon.gov.uk HRAF Referral form⭧ The HRAF is an opportunity to discuss concerns around a child/young person’s behaviour which could have the potential to develop further if not disrupted. It could also be behaviour that is already showing abusive traits within a child / young person’s relationships. The behaviour can be physical, sexual, emotional, or coercive and can be directed towards a ‘partner’, friend, or family member. The forum will be made up of several professionals from non-statutory services who may be able to advise, signpost of offer direct support in extreme cases. Referral deadline Meeting date 20/04/2026 29/04/2026 01/06/2026 08/06/2026 29/06/2026 06/06/2026 Resources Healthy Relationship Advisory Forum Intro⭧ Healthy Relationship Advisory Forum Referral⭧ Leaflet⭧ Taking Action: Croydon's Response to Sexual Abuse in Schools Following the OFSTED review of Sexual Abuse in Schools and Colleges, June 2021, Croydon was proactive in exploring and responding to the issues within our schools. The following documents provides information and guidance about Croydon as well as the wider context of Child-on-Child abuse but also is a practical guide, providing links, resources, slides and more to support schools and colleges in understand and addressing the issues. Resources Review of sexual abuse in schools and colleges - GOV.UK (www.gov.uk)⭧ HSB Model Risk Assessment⭧ Taking Action - Croydon's response to sexual abuse in schools handbook⭧ Staff sexual abuse in schools training slides⭧ Exclusions Please find the Croydon Suspensions and Exclusions documents below. When submitting a Permanent Exclusion Form, kindly ensure you also attach a copy of the exclusion letter that was issued to parents. Resources Permanent Exclusion Notification Form⭧ Suspension Notification Form v.2⭧ Inclusive Practice Forums (formerly known as FAP) Documents and Forms Secondary Inclusive Practice (SIP) Documents SIP Forum Referral Form⭧ Croydon SIP Forum Guidance September 2023⭧ Primary Inclusive Practice Documents Croydon Approach to Primary Exclusion Prevention⭧ PIP Forum Referral Form⭧ Please email all referrals forms to primaryinclusion@croydon.gov.uk by end of the working day deadline for discussion at the next Primary Inclusive Practice Forum. Croydon is proud to host monthly Inclusive Practice Forums for both primary and secondary schools (previously known as the Fair Access Panel or FAP). Secondary Inclusive Practice Forum Dates 2025-26 Fridays 8.30AM - 12.00PM Deadline for Submission of cases (by 5:00 PM) Pre-Sip Date Meeting Date Venue 30/04/2026 05/05/2026 15/05/2026 Oasis Academy Shirley Park 04/06/2026 09/06/2026 12/06/2026 tbc 25/06/2026 30/06/2026 10/07/2026 Harris Beulah Hill Primary Inclusive Practice Forum Dates 2025-26 Wednesdays: 9.00AM - 12.00PM Deadline for Submission of Cases 5pm Meeting Dates Venue 29/04/2026 06/05/2026 Bernard Weatherill House (Room 1.21) 22/05/2026 03/06/2026 Bernard Weatherill House (TBC) 24/06/2026 01/07/2026 Bernard Weatherill House (TBC) School and College Safeguarding: Government and DfE Guidelines Resources Keeping Children Safe in Education⭧ Information Sharing⭧ CSCP Safeguarding Theme: Information Sharing⭧ Croydon Model - Safeguarding Policy⭧ Prevent duty guidance: for England and Wales (accessible) - GOV.UK (www.gov.uk)⭧ FGM Mandatory Reporting - Procedural Information⭧ Searching Screening Confiscation Guidance⭧ When to call Police - Guidance for Schools and Colleges⭧ Section 11 Safeguarding Audit Reports The Croydon Safeguarding Children Partnership (CSCP) is committed to ensuring the safety and well-being of all children across the borough. The following reports, produced by the Croydon Education Safeguarding Team, provide a comprehensive overview of findings from the annual school safeguarding self-assessment audit. These reports highlight key trends, strengths, and areas for development identified across Croydon schools. By sharing these insights, we aim to support continuous improvement and promote best practice in safeguarding within education settings. Download/View: Safeguarding Audit Report 2024⭧ Online Safety Guidance Pack The Online Safety Local Authority Guidance supports schools and colleges to ensure student safety. It aligns with key statutory guidelines, including 'Working Together to Safeguard Children', 'Keeping Children Safe in Education', and the 'Online Safety Bill 2023'. This resource is crucial for meeting the welfare needs of students in the digital age Download/View: Croydon Online Safety Guidance⭧ Supporting LGBTQ+ Students in Schools and Colleges This guidance aims to support and educate against harmful views towards our LGBTQ+ students and their families, ensuring schools and colleges fulfil their duty of care as outlined in the Children’s Act 1989⭧ . Download/View: Supporting LGBTQ+ Students in Schools and Colleges⭧

How to report safeguarding concerns about a child in Croydon, including emergency contacts and referral forms. About Who are CSCP Multi-agency Safeguarding Arrangement Annual Reports FOI Requests Contact us Review Hub Learning & Reviews The SPR Process Safeguarding Practice Reviews Briefings Hub National Learning Child Death Reviews Safeguarding Themes Information sharing Seeing the whole child Serious Youth Violence Domestic Abuse Understanding adolescent suicide Guidance & Policy Guidance for Professionals Report a concern about a child Escalation and Resolution Policy The LADO Information Sharing Duty Neglect Strategy Thresholds & Referrals Policies Toolkits for Practitioners Toolkit for Schools and Colleges Training Safeguarding Training Post-Training Resource Hub Become a GCP2 licenced practitioner Training levels Terms & Conditions News Safeguarding News Newsletter Library Join our mailing list Search Members only IMMEDIATE DANGER? If a child is at immediate risk of harm, call the police on 999 right now. Report a Concern about a Child If you are worried that a child or young person in Croydon is being neglected or harmed, please use the options below to find the right support. Public Guidance For Professionals Am I reporting the right thing? Often concerns are worrying, but you might need more advice. The NSPCC are skilled in helping to triage concerns and are a good contact point, especially during an incident that is concerning, but not urgent call 0808 800 5000 or email help@nspcc.org.uk Anonymous Reporting You can make a referral anonymously if you are concerned that calling us could put you in a difficult position. Croydon Family Hub Unless it's an urgent safeguarding concern, another point of contact for support is the Croydon Family Hub . Early Help Directory Before making a referral, check if there are community services that can provide support to the child, young person and/or their family Browse Local Support Directory > Outside of Croydon If you are concerned about a child living outside of Croydon, please contact the Local Safeguarding Children Partnership (LSCP) for that area or the NSPCC for advice and support. Guidance on Recording the Level of Concern Ensure that your assessment of the level of concern is clearly evidenced and proportionate to the London Child Protection Procedures (LCPP) . You can also access the Threshold Guidance in this section. The guidance should be used to support your decision making and to determine the level of intervention that is most appropriate for the child. Referral Toolkit Access the full Referral Toolkit below: Download Referral Toolkit Croydon Family Hub Unless it's an urgent safeguarding concern, your initial point of contact for support should be the Croydon Family Hub . Early Help Directory Before making a referral, check if there are community services that can provide support to the child, young person and/or their family Browse Local Support Directory > Outside of Croydon If you are concerned about a child living outside of Croydon, please contact the Local Safeguarding Children Partnership (LSCP) for that area or the NSPCC for advice and support Croydon Helplines Urgent Safeguarding For concerns that require a same-day response (Mon-Fri, 9am - 5pm) 0208 255 2888 MASH CONSULTATION LINE Call MASH Now Safeguarding Lead Referrals The standard path for professionals. actioned within one working day. Requirement You must review the Thresholds before submission to ensure your referral meets the criteria for statutory intervention. Start a Referral ↗️ Evenings & Weekends Concerns that cannot wait until the next working day 0208 726 6400 Press OPTION 5 Contact Duty Team IMPORTANT NOTICE IMPORTANT NOTICE PLEASE DO NOT SEND REFERRALS VIA EMAIL All referrals and information requests must be submitted through the MASH portal. Emails to the MASH inbox will not be responded to. Allocated Social Workers: Contact them directly to leave messages. MASH cannot forward these emails. Professional Enquiries : If checking for an allocated worker, contact your Designated Safeguarding Lead (DSL). Still waiting? If you need to identify a child's worker, email: intakebusinesssupport@croydon.gov.uk

Explore the Croydon Safeguarding Children Partnership newsletter archive for updates, training opportunities, and insights into safeguarding initiatives supporting children and families in Croydon. Newsletter Library Stay connected and informed with our archived newsletters, where you can access key updates on the latest safeguarding news from the CSCP. These newsletters are a valuable resource to help stay abreast of important developments and insights. We encourage you to explore the archives and keep your knowledge current. Your engagement is essential in fostering a safe community. Click on the date below to view the newsletter for the respective month. January 2026 February 2026 March 2026 April 2026 May 2026 June 2026 July 2026 August 2026 September 2026

SPRs are commissioned when a child dies or is seriously harmed, identifying ways to strengthen safeguarding. Explore local and national lessons to improve policy and practice. What happens when a child dies We understand that reporting the death of a child is an incredibly difficult and sensitive task. The following guidance aims to provide the important steps to help ensure the right support and learning can follow. If you are a professional needing to report a child’s death, please complete the eCDOP form using the link below, so that the appropriate agencies are notified and the necessary review processes can begin. Please remember, it is a statutory requirement to notify CDOP of all child deaths from birth up to their 18th birthday. If multiple agencies are involved, please liaise to agree which one will submit the notification. However, unless you know someone else has already done so, please notify CDOP with as much information as possible. Note: Only complete a notification form if you are registering a death for the first time. Complete eCDOP form here⭧ Once submitted, a coordinator will contact all professionals and agencies who were involved with the child or family. Those identified will be sent a reporting form to complete and return as soon as possible to support the review process. If abuse or neglect is suspected as a possible cause of death, the Child Death SPOC will inform the Head of Safeguarding for Children and Business Manager of CSCP who will then log a Serious Incident Notification⭧ . Child Death Reviews The Child Death Review process applies to all children, defined by the Children Act 1989 as individuals under 18 years of age. A review should be conducted for every child death, regardless of the cause. This includes the death of any live-born baby for whom a death certificate has been issued. Croydon is part of the Southwest London Child Death Overview Panel (SWL CDOP), which also includes the boroughs of Sutton, Merton, Wandsworth, Richmond, and Kingston. All child deaths of Croydon residents will be reviewed by Croydon / SWL CDOP. Prior to review at the SWL CDOP, there will have been a Joint Agency Response (JAR) meeting IF the JAR criteria are met. This must be held within 5 working days of a child’s death. The Joint Agency Response meeting is chaired by the Designated Doctor for Child Death Reviews. Joint Agency Response (JAR) criteria are set out in Working Together 2026⭧ . A JAR is required if a child’s death: is or could be due to external causes is sudden and there is no immediately apparent cause (including sudden unexpected death in infancy/childhood) occurs in custody, or where the child was detained under the Mental Health Act occurs where the initial circumstances raise any suspicions that the death may not have been natural occurs in the case of a stillbirth where no healthcare professional was in attendance. All child deaths will be subject of a Child Death Review Meeting (CDRM). The CDRM is chaired by a Consultant Paediatrician from Croydon University Hospital. This is the multi-professional meeting that takes place prior to the child death review partners review (SWL CDOP). At the meeting, all matters relating to an individual child’s death are discussed by professionals involved with the case. Learning from cases will be published in an annual report this data is also shared with the National Child Mortality Database. eCDOP form child death review process What professionals need to complete Professionals who receive a reporting form are asked to review their agency’s case records for the child or family members. Any information known to them or their organisation should be included on the form. If certain details are not available, please make a note of this on the form, rather than leaving any sections blank. Supporting guides Please read the following useful guides to learn more: eCDOP B Report Form User Guide (PDF, 463KB)⭧ Child Death Reporting Form Flowchart (PDF, 107KB)⭧ when-a-child-dies-leaflet-NCMD.pdf⭧ For further detailed information about child death reviews read the child death review statutory and operational guidance. Croydon SPOC for Child Deaths contact details Email: CDOPCroydon@croydon.gov.uk Resources Southwest London CDOP Annual Report 2023-24⭧ Samaritans Bereavement Support ⭧ Lullaby Trust⭧ National Child Mortality Database (NCMD)⭧ Guidance⭧ cdop resources