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Outlines the process for resolving professional disagreements in safeguarding cases, ensuring timely and effective multi-agency responses. Escalation and Resolution Policy In situations where agencies or professionals have differing opinions on safeguarding decisions or actions, the CSCP Escalation and Resolution Policy provides a structured process to follow, ensuring that any conflicts are addressed effectively and in the best interest of the child. The policy helps professionals navigate disputes, maintain strong working relationships, and ensure that safeguarding efforts remain coordinated and focused on child welfare. Purpose and scope of policy The purpose of this policy is to explain what to do when any professional has a concern or disagreement with another agency’s decision or action related to a child. It aims to keep the focus on the child’s safety and well-being by promoting a culture of professional challenge and providing the framework for timely and effective resolutions. Working Together 2023 states that 'clear escalation policies for staff to follow when their child safeguarding concerns are not being addressed within their organisation or by other agencies’ should be in place. Similarly, Keeping Children Safe in Education promotes that - ‘if, after a referral, the child’s situation does not appear to be improving, the referrer should consider following the local escalation procedures'. This policy therefore relates to the multi-agency children’s workforce working with children and families receiving support and services at Early Help, Child in Need, Child Protection, and Looked After Children. This policy should be read in conjunction with the London Child Protection Procedures, Part B1 Chapter 11 ‘Professional Conflict Resolution’. This policy does not replace the need for single-agency dispute resolution procedures which should be in place to manage disputes on decisions between internal services (such as Children’s Social Care CERPs). Nor is this policy a complaint policy – if there is a complaint about professional conduct or a particular single agency policy should be followed. If the complaint is about the decisions of the Croydon Safeguarding Children Partnership, it should be directed to the CSCP Executive Group who should alert the CSCP Independent Scrutineer. This Escalation and Resolution Policy promotes both an informal (Stages 1- 2) and formal (Stages 3 -5) approach to resolving issues that arise. This policy is reviewed biennially by the CSCP Quality Assurance Group. Definition Problem resolution is an integral part of joint working to safeguard children, and professional challenge is a fundamental part of professional responsibility. In this context, escalation and resolution is about raising concerns or challenging decisions about practice or actions which, according to those holding the concerns, may significantly impact the protection and well-being of the child(ren). Occasionally situations may arise when professionals within an agency consider that the decision made by professionals from another agency is not an adequate or a safe decision. Many professional challenges will be resolved on an informal basis by contact between the professionals and agencies involved. However, drift arising out of professionals’ differences should be avoided; unresolved concerns should be addressed using this policy. Disagreements and difficulties could arise in a number of areas, but are most likely to arise around: Deciding levels of safeguarding and protection needs Roles and responsibilities of agencies Quality and progression of plans at Early Help, Child in Need, Child Protection, or for Looked After Children Professional vocabulary and communication issues Understanding professional perspectives. In some instances, finding a way forward may not include changes to original decisions. However, through raising concerns and improving shared understanding through effective dialogue, the overall quality and robustness of the decisions will be greater. Policy principles The policy applies the following principles to help ensure that best practice is upheld, these should be applied to both informal (Stages 1-2) and formal (Stages 3-5) approaches to resolving disputes: The child's safety is the focus Critically reflective Restorative in approach Relationships and dialogue are valued Professional challenge and curiosity are valued The child’s safety is the focus Disputes should never leave a child at risk; disputes should be raised promptly and at the earliest opportunity. Maintaining an outcome focus on making the child safer, rather than focusing on processes - promotes openness between and amongst the professional networks. Critically reflective Where differences and disputes arise, or difficulties in complex and ‘stuck’ cases - it is important that critical reflective practice is upheld. Different professions and disciplines will hold particular theories of knowledge, practice, and opinions on what action is required. This policy supports convening a shared reflective and purposeful discussion to inquire and map professionals’ views, approaches, and interventions on the case. The CSCP supports the use of a multi-agency reflective group consultation, to help unpick the presenting challenges and difficulties to achieve improved coherence of the issues and agreement to a way forward. Restorative in approach Maintaining a principle of restorative approach helps create behaviours that are respectful of relationships, helping achieve effective and positive dialogue. An understanding of shared responsibility can be strengthened by ensuring everyone’s voice is heard and different positions understood; when all professional views and expertise are shared best outcomes for a child can be generated. Relationships and dialogue are valued Across and between the child and family’s network professional relationships must be established and maintained through effective dialogue, especially at points of transition and hand-over. Where differences, disputes, or difficulties arise - direct and active dialogue should be prioritised to enable shared perspectives, and exchange of information and ensure the inclusion of the professional network in making decisions. Professional curiosity and challenge are valued By maintaining an open stance to receive and provide information – the act of asking questions of other professionals and responding to questions can help avoid assumptions, reduce defensiveness, and encourage a move away from ‘knowing positions. At all stages, it should be considered that whilst decisions may not change, any challenge to those decisions will be of benefit to the quality and robustness of those decisions. Resolving disagreements in safeguarding - stages of escalation It should always be clear that no child is at immediate risk of harm while disputes are being resolved, with resolutions focused on the child’s needs. The agency with concerns should discuss them with their line manager or safeguarding lead. If concerns persist, proceed to Stage 1. Important reminders: Each stage should be completed within 7 working days or less, with all efforts made to resolve at the earliest opportunity Concerns should be specific, evidence-based and accurately recorded on the child’s record. Discussions and outcomes of disagreements should be recorded. A multi-agency group reflective consultation should be actively considered at Stage 3, this is for cases that are stuck, or matters are proving difficult to resolve The CSCP has the responsibility to identify practice and procedural issues, the Escalation Notification Form should be used and submitted at Stages 3, 4 and 5 as appropriate The principles of this policy underpin its application and should be considered when raising concerns These processes may not fit neatly into all agencies management structures; the principles and processes should be applied as best as possible. Purpose of policy Principles Resolving disagreements Escalation stages Recording and Reporting At all stages, a record should be kept on the child’s record within each agency’s case management systems. In particular, this must include written communication about agreed outcomes and how outstanding issues will be pursued. The CSCP will report on specific issues or recurring themes relating to practice and policy issues. This data will be collated from submitted Escalation Notification Forms and will be referred to the Quality Improvement Group for its recommendations on which aspects of practice or policy should be addressed. This data will also be used in the Annual Report. Whistleblowing Whistleblowing provides an avenue for professionals to raise concerns about unsafe practices, poor decision-making, or organisational misconduct that could impact a child’s safety or well-being. This policy encourages professionals to use established whistleblowing procedures when other escalation methods do not address the concern effectively. Professionals who feel unable to raise their concerns through the standard escalation routes outlined in this policy or who believe their concerns have not been addressed appropriately should refer to their organisation's whistleblowing policy. Concerns can also be raised with the CSCP Independent Scrutineer or other appropriate safeguarding leads. Clear records of whistleblowing disclosures, including their outcomes, should be maintained securely and separately from the child’s case files, ensuring confidentiality and protecting the whistleblower’s identity wherever possible. Recording and reporting Documentation Supporting Documents for Safeguarding Disputes These resources are designed to help professionals manage and resolve safeguarding concerns, always keeping the child’s welfare as the top priority. To download a document: On desktop: Click the relevant row. On mobile : You’ll need to switch to the desktop version of the site for full functionality. If you have any questions or need further assistance, please don’t hesitate to contact us: cscp@croydon.gov.uk Document Description Escalation and resolution policy This policy outlines the procedures for resolving professional disagreements concerning safeguarding decisions or actions. It emphasises both informal and formal approaches to ensure timely and effective resolutions, focusing on the child's safety and well-being. Notification form A form to be used at Stages 3, 4, and 5 of the escalation process. It facilitates the documentation and communication of concerns that require formal resolution. Escalation stages (flowchart) A flowchart detailing the five stages of escalation, from initial discussions between frontline workers to escalation to the CSCP Executive. It serves as a visual guide to navigate the escalation process effectively. Case of Concern form Use this form to report near-miss safeguarding cases with serious practice issues. It supports multi-agency learning to prevent future incidents. For case escalation, use the Escalation Notification Form.

Guidance for professionals on making safeguarding referrals to Croydon MASH and understanding the London Continuum of Need, ensuring referrals are consistent, evidence based and aligned to the correct threshold. Thresholds and Referrals If you work with children, young people, or families in Croydon, it’s important to know how and when to make a referral when concerns arise. What is a Threshold Thresholds help professionals decide what level of support or intervention a child or family may need. They ensure concerns are assessed consistently across agencies by setting out the different levels of need, harm, and risk, and helping practitioners determine whether Early Help, targeted intervention, or statutory social care involvement is appropriate. Understanding thresholds is essential before making a referral to the Croydon Multi-Agency Safeguarding Hub (MASH). A referral is made when a professional shares concerns about a child’s welfare or safety that may meet the threshold for statutory assessment. Referrals may be based on: Observed harm or risk of harm Concerns about neglect, abuse, or unmet needs Escalation from Early Help or support services The MASH brings together professionals from social care, police, health, education, and other services to share information, assess risk, and make timely decisions. Applying thresholds correctly helps ensure children receive the right help at the right time. Understanding Thresholds of Need Before making a referral, it is important to understand the level of need or risk. Across London, professionals use a shared framework called the Continuum of Need, which helps determine the most appropriate support for each child and family. Practitioners in Croydon should refer to the London Safeguarding Continuum of Need Matrix to identify the correct threshold before submitting a referral. This ensures that decisions are consistent, evidence based and aligned to the level of need identified. Using the matrix supports effective professional judgement and strengthens the quality of information shared with the MASH. View the Threshold Continuum of Need Matrix ↗ Thresholds Continuum of Need Matrix Title Description Example Level 1 - Universal Needs met by universal services such as schools, GPs, and Family Hubs. Child is healthy, attending school regularly, supported by parents. Level 2 - Early Help Emerging worries that can be addressed with targeted support. Family experiencing difficulties with housing or parenting. Level 3 - Child in Need Complex or multiple needs requiring a statutory Children’s Social Care assessment (Section 17, Children Act 1989). Ongoing neglect concerns, or a child needing coordinated multi-agency support. Level 4 - Child Protection Acute risk of significant harm requiring urgent intervention (Section 47, Children Act 1989). Child experiencing physical or sexual abuse, or severe neglect. Making Effective Referrals in Croydon Your first point of call for understanding thresholds and making a referral Effective safeguarding relies on professionals and community organisations recognising concerns early, understanding levels of need, and knowing how to act. To support this, the CSCP has developed the Referral Guidance Toolkit, a practical resource designed to help you navigate the referral process with confidence. This toolkit should be your first point of call when you are considering making a referral to the MASH. It brings together essential information on thresholds of need, signs of harm, professional curiosity, and the key components of a high-quality referral. Whether you work in health, education, early years, youth services, the voluntary sector, faith communities, or any other organisation supporting children and families, this toolkit offers clear, accessible guidance tailored for Croydon’s multi-agency workforce. What the toolkit will help you do Understand and apply the London Child Protection Procedures Thresholds of Need within a Croydon context. Identify when a concern requires Early Help, targeted support, or statutory social care involvement. Know what information MASH needs to make safe, timely decisions. Strengthen your professional judgment and avoid over-reliance on copying threshold descriptors. Record concerns clearly, factually, and proportionately. Improve the quality and consistency of referrals across all agencies, large and small. Why this toolkit matters High-quality referrals directly impact the timeliness and effectiveness of safeguarding responses. Clear, well-evidenced information enables MASH to apply thresholds correctly, assess risk, and allocate the right support. For smaller organisations who may not hold detailed records, the toolkit provides practical tips on what to include, how to gather essential information, and how to articulate concerns in a way that supports safe decision-making. Download the Referral Guidance Toolkit (PPTX) Download the Referral Guidance Toolkit (PDF) (click on image to enlarge) What’s included The CSCP Referral Guidance Toolkit is provided as an easy-to-use resource available as a PowerPoint or PDF, designed for personal reference, staff training, and supervision discussions. It can be used flexibly within teams to build confidence, support reflective practice, and ensure consistent application of thresholds across all agencies. The toolkit contains: A clear explanation of thresholds and how they apply Guidance on recognising concerns and applying professional curiosity Step-by-step instructions for making a MASH referral What to do if you do not have complete information Examples of poor and high-quality referrals A simple decision-making flowchart Guidance for smaller organisations, youth settings, and community groups Key contacts, follow-up expectations, and good recording practice A glossary of services and teams Links to additional resources, including threshold guidance and professional curiosity training Who should use it This toolkit is designed for: Practitioners making referrals as part of their role New starters completing safeguarding induction Organisations wanting to strengthen internal safeguarding procedures Any professional working with or supporting children, young people, or families in Croydon

Guidance and tools for schools and education professionals to promote safeguarding, early intervention, and safe learning environments. Education Toolkit The Education Toolkit page is where you will find Croydon and Government/DfE guidance to support safeguarding in your school . You will also find referral templates and editable documents to help seek the relevant support and advice for families you work with, these can be accessed via the associated sections below. The content of this page is overseen by the Education Safeguarding Team . If you have any queries or cannot find what you are looking for, please email them directly. Please note this mailbox is not intended for submitting referrals . Guidance on how to refer to specific services can be found within the relevant referral forms. ✉️ MASHEducation@croydon.gov.uk Click on a button below to access the right guidance: সম্পর্কে অংশীদারিত্ব New Page Contact us Landing Page রিসোর্স Copy of 7-minute-briefings Local safeguarding practice reviews New Page New Page New Page New Page National Learning New Page New Page Services Projects New Page New Page New Page New Page Policies অংশীদারিত্ব External training providers Training levels News ফাইল শেয়ার Search Results Toolkits Parent/Carer Toolkit Youth support map MASH Education The Multi-Agency Safeguarding Hub (MASH) is a partnership of key agencies that work together to share information, assess risk, and make coordinated decisions to safeguard children and vulnerable adults at the earliest opportunity. Need Advice or to Make a Referral? You can contact the MASH Professionals Consultation Line on: 020 8255 2888, Monday to Friday, 9.00am – 5.00pm. For urgent concerns outside of these hours, please contact the Emergency Duty Team on 020 8726 6400. If you are making an urgent referral, please also call the number above to alert the social work team. If you're unable to get through, email MASHEducation@croydon.gov.uk and a team member will follow up. Additionally, the Threshold guidance will assist in referring to the correct service for support. Access the Pan-London Threshold Guidance here ↗️ Healthy Relationships Advisory Forum (HRAF) Please complete the criteria checklist and send it with a completed referral form to schoolsafeguardingconcerns@croydon.gov.uk HRAF Referral form The HRAF is an opportunity to discuss concerns around a child/young person’s behaviour which could have the potential to develop further if not disrupted. It could also be behaviour that is already showing abusive traits within a child / young person’s relationships. The behaviour can be physical, sexual, emotional, or coercive and can be directed towards a ‘partner’, friend, or family member. The forum will be made up of several professionals from non-statutory services who may be able to advise, signpost of offer direct support in extreme cases. Referral deadline Meeting date 06/05/2025 12/05/2025 04/06/2025 09/06/2025 07/07/2025 14/07/2025 22/09/2025 29/09/2025 03/11/2025 10/11/2025 01/12/2025 08/12/2025 Resources Healthy Relationship Advisory Forum Intro Healthy Relationship Advisory Forum Referral Leaflet Taking Action: Croydon's Response to Sexual Abuse in Schools Following the OFSTED review of Sexual Abuse in Schools and Colleges, June 2021, Croydon was proactive in exploring and responding to the issues within our schools. The following documents provides information and guidance about Croydon as well as the wider context of Child-on-Child abuse but also is a practical guide, providing links, resources, slides and more to support schools and colleges in understand and addressing the issues. Resources Review of sexual abuse in schools and colleges - GOV.UK (www.gov.uk) HSB Model Risk Assessment Taking Action - Croydon's response to sexual abuse in schools handbook Staff sexual abuse in schools training slides Exclusions Please find the Croydon Suspensions and Exclusions documents below. When submitting a Permanent Exclusion Form, kindly ensure you also attach a copy of the exclusion letter that was issued to parents. Resources Permanent Exclusion Notification Form Suspension Notification Form v.2 Inclusive Practice Forums (formerly known as FAP) Documents and Forms Secondary Inclusive Practice (SIP) Documents SIP Forum Referral Form Croydon SIP Forum Guidance September 2023 Primary Inclusive Practice Documents Croydon Approach to Primary Exclusion Prevention PIP Forum Referral Form Please email all referrals forms to primaryinclusion@croydon.gov.uk by end of the working day deadline for discussion at the next Primary Inclusive Practice Forum. Croydon is proud to host monthly Inclusive Practice Forums for both primary and secondary schools (previously known as the Fair Access Panel or FAP). Secondary Inclusive Practice Forum Dates 2025-26 Fridays 8.30AM - 12.00PM Deadline for Submission of cases (by 5:00 PM) Pre-Sip Date Meeting Date Venue 13/11/2025 18/11/2025 21/11/2025 Oasis Arena 04/12/2025 09/12/2025 12/12/2025 Orchard Park 08/01/2026 13/01/2026 23/01/2026 tbc 29/01/2026 03/02/2026 13/02/2026 tbc 26/02/2026 03/03/2026 13/03/2026 tbc 30/04/2026 05/05/2026 15/05/2026 tbc 04/06/2026 09/06/2026 12/06/2026 tbc 25/06/2026 30/06/2026 10/07/2026 Harris Beulah Hill Primary Inclusive Practice Forum Dates 2025-26 Wednesdays: 9.00AM - 12.00PM Deadline for Submission of Cases 5pm Meeting Dates Venue 24/10/2025 05/11/2025 Bernard Weatherill House 26/11/2025 03/12/2025 Bernard Weatherill House 19/12/2025 07/01/2026 Bernard Weatherill House 28/01/2026 04/02/2026 Bernard Weatherill House 25/02/2026 04/03/2026 Bernard Weatherill House 29/04/2026 06/05/2026 Bernard Weatherill House 22/05/2026 03/06/2026 Bernard Weatherill House 24/06/2026 01/07/2026 Bernard Weatherill House School and College Safeguarding: Government and DfE Guidelines Resources Keeping Children Safe in Education Information Sharing CSCP Safeguarding Theme: Information Sharing Croydon Model - Safeguarding Policy Prevent duty guidance: for England and Wales (accessible) - GOV.UK (www.gov.uk) FGM Mandatory Reporting - Procedural Information Searching Screening Confiscation Guidance When to call Police - Guidance for Schools and Colleges Section 11 Safeguarding Audit Reports The Croydon Safeguarding Children Partnership (CSCP) is committed to ensuring the safety and well-being of all children across the borough. The following reports, produced by the Croydon Education Safeguarding Team, provide a comprehensive overview of findings from the annual school safeguarding self-assessment audit. These reports highlight key trends, strengths, and areas for development identified across Croydon schools. By sharing these insights, we aim to support continuous improvement and promote best practice in safeguarding within education settings. Download/View: Safeguarding Audit Report 2024 Safeguarding Audit Report 2023 Online Safety Guidance Pack The Online Safety Local Authority Guidance supports schools and colleges to ensure student safety. It aligns with key statutory guidelines, including 'Working Together to Safeguard Children', 'Keeping Children Safe in Education', and the 'Online Safety Bill 2023'. This resource is crucial for meeting the welfare needs of students in the digital age Download/View: Croydon Online Safety Guidance Supporting LGBTQ+ Students in Schools and Colleges This guidance aims to support and educate against harmful views towards our LGBTQ+ students and their families, ensuring schools and colleges fulfil their duty of care as outlined in the Children’s Act 1989 . Download/View: Supporting LGBTQ+ Students in Schools and Colleges

Access up-to-date safeguarding policies, statutory guidance, and local protocols to support professionals working with children and families in Croydon. আমাদের টিম আমি একটা অনুচ্ছেদ। এখানে ক্লিক করে নিজের লেখা যোগ করুন এবং আমাকে এডিট করুন। এটা সহজ। শুধু "Edit Text" এ ক্লিক করুন অথবা আপনার নিজস্ব কন্টেন্ট যোগ করতে এবং ফন্টে পরিবর্তন করতে আমাকে ডাবল ক্লিক করুন। আপনার পৃষ্ঠায় যেকোনো জায়গায় আমাকে টেনে আনতে দ্বিধা করবেন না। আমি আপনার জন্য একটি দুর্দান্ত জায়গা যেখানে আপনি গল্প বলতে পারেন এবং আপনার ব্যবহারকারীদের আপনার সম্পর্কে আরও কিছু জানাতে পারেন। The Safeguarding Practice Review Process Learn more about the processes involved in a safeguarding practice review. Learn more CSCP Escalation and Resolution Process Find out how to resolve professional disagreements with our escalation process. View policy Croydon Neglect Strategy The Croydon Neglect Strategy serves as a practical guide for addressing child neglect. View strategy Local Authority Designated Officer (LADO) This page provides information about the role of the Local Authority Designated Officer (LADO) in Croydon. Learn more Education Toolkit The Education Toolkit provides links to resources and support specifically for local schools and colleges. Explore toolkit When a Child Dies Child Death Reviews is the process for reviewing child deaths, including Joint Agency Response and Child Death Review Meeting. View process Policies 📄 How to Download a Policy 1. Select a Tab: Choose the type of guidance you are looking for by clicking one of the following tabs - Partnership Guidance - National/Regional Guidance - Keeping Children Safe Online 2. Download the Policy: - On Desktop: Click the relevant row in the table to download the document - On Mobile: Please switch to the desktop version of the site to access download functionality. 💬 Need Help? If you have any questions or need assistance, feel free to contact us at: 📧 cscp@croydon.gov.uk Partnership Guidance National / Regional Guidance Keeping children safe online Guidance to support local practitioners and organisations. Document Last updated Escalation Form 2026 31/12/2025 Thresholds and Referrals 02/12/2025 Threshold Guidance 23/10/2025 Multi-agency Pre-birth Guidance 20/08/2025 Children's Social Care - Local Assessment Protocol 06/08/2025 Croydon Children's Services Procedure Manual 31/07/2025 Safeguarding supervision 06/06/2025 MASH Operating protocol 06/06/2025 Croydon 11-25 Exploitation strategy 06/06/2025 SWL Neglect Strategy 06/06/2025 Clare's Law 06/06/2025 Escalation and resolution policy 06/06/2025 Missing protocol 06/06/2025 MASH referrals 06/06/2025 Guidance to support local practitioners and organisations. Document Working Together to Safeguard Children 2023 Keeping Children Safe in Education 2025 Information Sharing London Multi-Agency Safeguarding Data Sharing Agreement for Safeguarding and Promoting the Welfare of Children FGM: Resource Pack London Child Safeguarding Procedures London Child Exploitation operating protocol Barnahus: Improving the response to child sexual abuse in England The NSPCC provide a range of online Safety Advice including: Guidance for parents on setting up parental controls, understanding risks, and supporting children if they’ve seen harmful content. Support Services: Provides contact information for advice and support from safeguarding experts. Resources for Children: Includes tools and resources for children and young people, such as Childline. Campaigns and Advocacy: Highlights efforts to change laws and make society safer for children, including the Online Safety Act Visit: Keeping children safe online | NSPCC The Online Safety Guidance for Croydon supports schools and colleges to ensure student safety. It aligns with key statutory guidelines, including 'Working Together to Safeguard Children', 'Keeping Children Safe in Education', and the 'Online Safety Bill 2023'. This resource is crucial for meeting the welfare needs of students in the digital age. View guide here

Learn from safeguarding case reviews where young people died by suicide. Explore risk factors, warning signs, and prevention strategies to protect vulnerable adolescents. Understanding Adolescent Suicide Adolescent suicide is a deeply distressing issue, and safeguarding partnerships have a vital role to play in understanding and addressing the risk factors that lead to such tragedies. The CSCP has published two significant reviews; Chloe and Jake, that examine the circumstances surrounding the deaths of two adolescents. These reviews aim to identify key learning and strengthen multi-agency responses to young people’s mental health, safety, and wellbeing. Shared Themes and Key Insights The importance of trauma-informed, coordinated care Children and young people who have experienced adversity require professionals to recognise and respond to the impact of trauma on their development, behaviour, and emotional wellbeing. Trauma-informed care involves understanding how trauma affects each child uniquely, ensuring responses are compassionate, consistent, and avoid re-traumatisation. A coordinated, multi-agency approach ensures that services are aligned, reducing fragmentation and supporting children through a network of safe, supportive relationships. Timely and sustained mental health support Access to mental health support must be prompt and maintained over time, particularly when young people are at heightened risk. Delays or short-term interventions can leave critical needs unmet. Services should work together to ensure that mental health provision is responsive, tailored to the individual, and includes robust follow-up and review, especially when children disengage or transition between services. Better transition planning for adolescents, especially those in or leaving care Transitions, such as moving from children’s to adult services or exiting the care system, are high-risk periods. Poorly managed transitions can lead to unmet needs, isolation, and vulnerability. Effective transition planning must begin early, involve the young person’s voice, and include clear pathways with named professionals responsible for continuity of support and safeguarding. The value of proactive engagement and listening to young people’s voices Young people must be seen, heard, and taken seriously. Proactive engagement means going beyond surface-level contact and building trust over time. Practitioners should seek out and respond to what young people are saying—directly or indirectly—about their needs and safety. Embedding their voices into assessment, planning, and service design not only improves outcomes but also respects their agency and right to be involved in decisions about their lives. These reviews provide important reflections for professionals in all sectors. The CSCP urges all agencies to read and reflect on these findings and to consider how their own practice might change to better identify, support, and respond to children experiencing distress. These examples highlight how professional curiosity, persistence, and trusted relationships can make a significant difference. Chloe: Trauma, Exploitation and Mental Health Chloe, aged 17, died by suicide while under a care order and living in semi-independent accommodation. Her life was shaped by significant trauma, early exposure to domestic violence, and risks of exploitation. Despite being in statutory care, Chloe experienced a mental health crisis that went unaddressed in time. Key learning points from Chloe’s review: Impact of Childhood Trauma : Early adverse experiences continued to affect Chloe's emotional and mental health throughout adolescence. Mental Health Crisis Support : Gaps in timely access to therapeutic care and crisis intervention contributed to her vulnerability. Care Experience and Transitions : Semi-independent settings need robust support to meet the needs of high-risk adolescents. Good Practice Responsive GP involvement : Chloe’s GP practice took timely steps to arrange mental health assessments and pursued referrals despite access delays. Early Help collaboration : Early Help teams made concerted efforts to share information and support Chloe and her family within the limits of service thresholds. Read full review 7 minute briefing Jake: Substance use, Isolation and Missed opportunities Jake, an articulate and intelligent young person, died by suicide shortly before his 18th birthday. His review shows a gradual decline in emotional wellbeing, marked by early behavioural issues, disengagement from school, increasing drug use, and limited support engagement. Key learning points from Jake’s review: Adolescent Entry into Care : Jake became looked-after during adolescence, which research shows is linked to poorer outcomes. Mental Health and Substance Use : Co-occurring issues compounded risk and complicated service engagement. COVID-19 Impact : Restrictions reduced opportunities for face-to-face contact, exacerbating Jake’s sense of isolation. Good Practice Proactive school engagement : Jake’s school demonstrated strong pastoral support, recognising behavioural changes and seeking to engage wider services. Trusted adult relationships : Some professionals worked to build rapport with Jake, reinforcing the value of relational, consistent support. Read full review 7 minute briefing Addendum Learning and Moving Forward

Explore practical safeguarding toolkits designed for professionals, parents, and carers. Access guidance, resources, and support to protect children and young people effectively. Safeguarding Toolkits CSCP Child Wellbeing Tool The CSCP Child Wellbeing Tool is designed to support practitioners in assessing and addressing the needs of children and young people across Croydon. Learn more CSCP Escalation Forms Guidance for resolving safeguarding disputes across agencies, ensuring child safety through structured informal and formal steps. Learn more CSCP Referral Guidance Guidance on identifying levels of need and making effective referrals to Croydon MASH, supported by a practical toolkit. Learn more CSCP Toolkit for Parents & Carers An online hub offering guidance and resources to help parents and caregivers safeguard children and young people, covering safety, mental health, exploitation, and local support. Learn more Keeping Children Safe Online Practical guidance by the NSPCC for parents and caregivers on keeping children safe online, including tips on conversations, parental controls, risks, and support for families with SEND. Learn more Safeguarding Adolescents in London (SAIL) Guidance and resources for professionals working with adolescents, covering forms of harm, pathways for support, and London-specific safeguarding protocols. Learn more Working Together to Safeguard Children An illustrated guide to explain how different agencies work together to safeguard children and young people. Learn more Youth Support Map Downloadable poster with links to local organisations offering counselling, mentoring, and youth programs for ages 8–25, with contact details and QR codes for resources. Learn more

Explore the Croydon Safeguarding Children Partnership newsletter archive for updates, training opportunities, and insights into safeguarding initiatives supporting children and families in Croydon. Newsletter Library Stay connected and informed with our archived newsletters, where you can access key updates on the latest safeguarding news from the CSCP. These newsletters are a valuable resource to help stay abreast of important developments and insights. We encourage you to explore the archives and keep your knowledge current. Your engagement is essential in fostering a safe community. 2026 Click on the date below to view the newsletter for the respective month. January 2026 2025 April 2025 May 2025 June 2025 July 2025 August 2025 September 2025 October 2025 November 2025 December 2025

Information on managing allegations against professionals working with children, and how to contact Croydon’s LADO. LADO: Local Authority Designated Officer Managing allegations against adults who work with Children The LADO is responsible for managing allegations against adults who work with children. This includes overseeing investigations and working with multi-agencies including the Police and Children's Social Care to ensure fair and thorough processes are followed. The LADO provides a comprehensive and impartial process for all parties. The Local Authority Designated Officer (LADO) must be alerted when concerns arise regarding a professional or volunteer working with children has: Behaved in a way that has harmed or may have harmed a child. Possibly committed a criminal offence against or related to a child. Behaved towards a child or children in a way that indicates they may pose a risk of harm to children. Behaved in a way that indicates they may not be suitable to work with children. If the allegation meets any of the above criteria, the employer or agency MUST report it to the LADO within one working day. The LADO Referral All documents relating to allegations against adults who work with children should be retained in a secure place and should only be shared with the express agreement of the LADO. Do ensure that urgent medical treatment is sought if required, and that the child is supported. Please record the information and facts given to you as soon as possible. Do not discuss or inform the member of staff concerned that this referral is being made unless advised to by the Local Authority Designated Officer. It is not your duty to investigate the allegation as this may lead to evidence being lost/contaminated or may even put the child, or others, at risk. The referral form is designed for professionals, families, and members of the public. Please state the allegation/safeguarding incident in the description section and the LADO will contact you if more is required. Download Croydon LADO referral form Croydon LADO Contact Details: Jane Rowe (Formerly Jane Parr) - Email: lado@croydon.gov.uk - Tel: 0208 726 6000 ext. 24817 Managing allegations Leadership, Trust & Accountability 7-Minute Briefing: Leadership, Trust, and Accountability This 7-minute briefing is a concise, yet powerful resource designed to reinforce the critical role of leadership, trust, and accountability in safeguarding vulnerable individuals—particularly children and young people. Why This Matters Safeguarding failures in trusted institutions—such as the Church of England’s mishandling of abuse allegations—highlight the catastrophic consequences of weak leadership and systemic neglect. This briefing distils key lessons from past failures and provides actionable steps to ensure your organisation upholds the highest standards of safeguarding. Download briefing

SPRs are commissioned when a child dies or is seriously harmed, identifying ways to strengthen safeguarding. Explore local and national lessons to improve policy and practice. The Safeguarding Practice Review Process The Review Group Purpose & Accountability Local Safeguarding Children Practice Reviews (LSCPRs) are commissioned when a child dies or is seriously harmed, to identify how safeguarding practices can be strengthened. While the learning is rooted in local experience, it often has wider significance for professionals working with children and families, as well as for government and policy development. Understanding systemic issues—and identifying where practice or policy needs to adapt—is vital to creating a responsive, learning-led safeguarding system. This work is led by the Review Group, which reports to the CSCP Executive Group through quarterly updates and Review Summaries. Roles & Responsibilities The Review Group is tasked to: Identify serious child safeguarding incidents where a review would raise issues of importance in Croydon Commission an oversee reviews for those cases they consider it appropriate Ensure that action plans are drawn up in response to reviews, and that reviews are diligently followed to enhance processes and improve outcomes for children and young people. Each Review Group member is tasked to: Take responsibility for the timely completion of the Rapid Review Information Request/IMRs/other documents required by the review coordinator. The forms may be completed by a relevant professional from their organisation, but the Review Group member is responsible for making contact with that professional as well as the quality and standard of the report. Liaising with the professionals from their organisation, who had contact with the child or family subject to the review, to ensure feedback about the purpose and outcomes of any review. Liaising with relevant professionals within their organisation, to determine whether they should attend review panels or other meetings (agreement from the Chair of these meetings will need to be sought by the coordinator) Informing their organisation’s press office and ensuring any communication about publication of any review is shared with their organisation. Prepare for all meetings by reading papers in advance and, by sending papers or reports in accordance with deadlines set by the coordinators. Attend review meetings or ensure a proxy of similar seniority attends in their place. Follow up actions arising from meetings to be addressed between meetings and in accordance with deadlines set by coordinators. Be involved in safeguarding learning and practice improvement, Take responsibility to influence their own agency/service safeguarding learning approach and implementation To report on the sharing of/impact of learning in their organisation Membership & Quoracy Membership will be formed of representatives of the three statutory safeguarding partners plus representation from other relevant agencies as follows: Rotating Chair from CSC/Police/Health - Rotating Deputy Chair from CSC/Police/Health Independent Scrutineer CSCP Business Team - CSCP Project Officer - Administrator CAMHS / South London and Maudsley (SLAM) - Associate Director Safeguarding Lead Croydon Council: Children, Young People & Education - Head of Service Early Help & Children's Social Care - QA/Performance Improvement Manager - Youth Justice Service - Director of Education - Service Manager Early Years/PAIRS Croydon Health Services (CHS) - Named Nurse Croydon Integrated Care Board (ICB) - Designated Doctor Child Protection - Designated Nurse Safeguarding Children Croydon Council: Housing Safeguarding - Safeguarding lead (post currently vacant) Croydon Council: Public Health - Public Health Principle Metropolitan Police - Detective Inspector Quoracy is achieved by the attendance of: Croydon Children’s Social Care, Croydon Health (ICB), & the Police. Frequency & Standing Items Frequency - The Safeguarding Practice Review Group will meet six times a year / bi-monthly. Standing Items include: Summary of Reviews Partnership updates Confirmation of previous minutes & actions. The Meeting Schedule (circulated with papers) The Chair is rotated, agreed in advance as per the Meeting Schedule These terms of reference should be updated every 2 years. Introduction Roles & Responsibilities Review Oversight Review Oversight The Review Group has oversight of: Stage 3 and above Escalations Case of Concerns (CoC) Rapid Reviews (RR) Local Safeguarding Children Practice Reviews (LSCPR) The L&D Project Officer produces a bi-monthly report which summarises all reviews, the current progress as well as provides data to support greater understanding of the themes and features of safeguarding reviews. This oversight will influence the training offered by the CSCP. The Review Group will agree the methodology to be used for each review; this decision may be influenced by: Known areas of improvement needed, including where those improvements have been previously identified. Re-occurring themes in safeguarding and promotion of the welfare of children. Concerns regarding effectiveness of agencies working together and associated procedures. Concern about the actions of a single agency and relevant procedures. Where there has been no agency involvement, and this gives safeguarding partners cause for concern. Where more than one local authority, police area, or ICB is involved, particularly where families have moved around. Recommendations from the National Child Safeguarding Practice Review Panel to undertake a review. The CSCP conduct statutory and non-statutory reviews depending on the severity of harm and the likelihood of eliciting new learning to support better practice and outcomes for children. CSCP Review Process Escalation Policy Escalation Policy The Escalation Policy is designed to help professionals who encounter disagreements about a course of action. It provides a framework for managing necessary conversations and escalating unresolved issues. You can find the full policy here: CSCP Escalation and Resolution Policy The CSCP tracks all escalations that reach Stage 3 . Whether the matter is resolved at this stage or not, it is essential that a copy of the escalation is sent to CSCP@croydon.gov.uk. Review Types This section sets out the structured process for managing a Case of Concern, detailing how agencies can initiate referrals using the designated form and outlining the subsequent escalation pathways. It also provides comprehensive guidance on the procedures for Serious Incident Notifications (SIN), Rapid Reviews (RRs), and Local Safeguarding Children Practice Reviews (LSCPRs), supporting professionals to navigate each stage of the child safeguarding review framework with confidence and clarity. Case of Concern (COC) A Case of Concern is identified when a case does not meet the threshold for a Significant Incident Notification (SIN) or a LSCPR but still presents valuable opportunities for multi-agency learning. These cases typically involve near-miss safeguarding incidents where serious practice issues are identified, though the matter is not considered time-critical. This process helps to ensure that even lower-threshold cases contribute to continuous learning and improvement across the safeguarding system. To raise a case of concern please refer to the Case of Concern Policy: view document here Serious Incident Notification (SIN) A SIN is a statutory duty on the local authority when certain criteria are met: 16C (1) of the Children Act 2004 (as amended by the Children and Social Work Act 2017) states: Where a local authority in England knows or suspects that a child has been abused or neglected, the local authority must notify the Child Safeguarding Practice Review Panel if: (a) the child dies or is seriously harmed in the local authority's area (b) while normally resident in the local authority's area, the child dies or is seriously harmed outside England The death of a Care leavers under the age of 25 must also be notified, this notification does not automatically trigger a Rapid Review and may require liaison with the Croydon Adult Safeguarding Board (CSAB). Though the responsibility to notify rests on the local authority, it is for all three safeguarding partners to agree which incidents should be notified in their local area. SINs should be notified to the National Panel within 5 days of the local authority becoming aware of the incident that led to the child death or serious harm. Rapid Review (RR) If a SIN is reported for a child under 18, there must be a Rapid Review within 15 working days. A SIN always results in Rapid Review. The purpose of the Rapid Review is to: a) gather the facts about the case, as far as they can be readily established b) discuss whether any immediate action is needed to ensure children’s safety and share any learning appropriately c) consider the potential for identifying improvements to safeguard and promote the welfare of children d) decide what steps they should take next, including whether to undertake a full LSCPR Even if the criteria for a SPR are met, commissioning one is not mandatory. The Rapid Review Process is coordinated by the CSCP Business Team. Professionals are expected to complete the required template within the specified timescales, attend the Rapid Review meeting, and ensure the learning is shared with their respective agencies. Local Safeguarding Children Practice Review (LSCPR) LSCPRs are about promoting and sharing information about improvements, both within the area and potentially beyond, so the safeguarding partners must publish the report, unless they consider it inappropriate to do so. The CSCP Business Team will co-ordinate the SPR process. Professionals will be required to complete relevant templates, attend panel meetings specific to the review and share the learning with their agencies. Find a LSCPR here Review Types Case of Concern Serious Incident Notification (SIN) Rapid Review Safeguarding Practice Review

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How to report safeguarding concerns about a child in Croydon, including emergency contacts and referral forms. Concerned about a child? If you are worried or have concerns that a child or young person is being neglected, harmed, or may need support, there are ways we can help. If you have an urgent concern about a child that needs an immediate response, consider calling 999 and request the appropriate emergency service. Finding the right support Croydon has many services and groups that can help children and families with various needs. Croydon Family Hubs ↗ provide information and services, including those from a wide range of voluntary, community and faith organisations who can also offer support and advice. Unless it's an urgent safeguarding concern, the Family Hubs is your initial point of contact. Multi-Agency Safeguarding Hub (MASH) If you cannot find the right help through the local directory or Family Hubs and your concern relates to safeguarding, you can contact our MASH team by making a referral. The MASH can provide advice and guidance, as well as connect families with other relevant services. Your concern should relate to a child who is: suffering harm, neglect, or abuse not receiving appropriate support for their disability under significant stress due to a family situation If you are a professional and are unsure whether to make a referral or which service would best support the family and safeguard the child, you should: speak to your designated safeguarding lead in the first instance refer to the London Safeguarding Children Procedures ↗ If the child already has an allocated social worker or key worker, please contact them directly. If you need to check one is assigned, please contact your DSL who can obtain this information for you. Important: DO NOT SEND REFERRALS VIA EMAIL All referrals should be submitted via the Croydon MASH Portal ↗ Requests for information should be submitted via: Croydon MASH information ↗ Please note if you are: wishing to speak to or leave a message for a child’s allocated social worker, you need to contact them directly. Emails into the MASH inbox will not be responded to. a professional and you are enquiring as to whether a child has an allocated social worker, please contact your Designated Safeguarding Lead who will be able to find out this info for you. waiting to find out who a child's allocated social worker is, please contact: intakebusinesssupport@croydon.gov.uk concerned about a child living outside of Croydon, please contact the Local Safeguarding Children Partnership (LSCP) for that area or the NSPCC for advice and support ↗ Support consistent safeguarding practice across Croydon Before making a referral, please review the CSCP Referral Guidance Toolkit. It provides essential information on thresholds, what to include in a high-quality referral, and how to ensure MASH can make timely and informed decisions. How to make a referral Urgent referrals If it is not appropriate to call 999, but you have an urgent safeguarding concern that requires a same day response, you can contact the MASH team in the following ways: During office hours FOR URGENT REFERRALS ONLY that cannot wait until the next working day. Call the MASH on 0208 255 2888, Mon-Fri, 9pm to 5pm. The referral, if appropriate, will be accepted over the telephone and you will need to follow this up by completing the online referral form within 24 hours . Out of hours The Out of Hours Team handles urgent child safeguarding concerns that cannot wait until the next working day. Call our Out of Hours Team on 0208 726 6400. Press 5 for Children’s Services and listen to the message until you hear ‘If your call is an emergency, please wait and your call will be transferred’. If you can't get through on the out-of-hours line, please email: SSD-EMERGENCY-DUTY-TEAM@croydon.gov.uk . Your call will be passed to the duty social worker, who will respond as soon as possible. Response times may vary depending on call volume. Online portal An online MASH referral is the most appropriate option, which will be actioned by the next working day. Referrals should always consider the London Child Protection Procedures (LCPP) Threshold Guidance, ensuring the level of concern is clearly evidenced and proportionate. A referral may be made when there are: Observed signs of harm or risk of harm. Concerns about neglect, abuse, or unmet needs. Escalations from Early Help or other support services where needs have increased.

Official learning hub Multi-Agency Audits - Access key findings from Domestic Abuse cases and relevant resources.