Terms & Conditions

​Introduction

CSCP is committed to delivering high-quality, targeted multi-agency training to professionals who safeguard and promote the welfare of children and young people across Croydon.

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Our safeguarding training programme is led by experienced professionals and subject matter experts, delivering high-quality, evidence-informed content. Designed in collaboration with local and national partners, our courses have a proven track record of strengthening professional confidence, enhancing multi-agency working, and directly improving safeguarding practice across Croydon.

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These Terms & Conditions outline expectations for all delegates, including our updated Charging and Cancellation Policy. The CSCP reserves the right to review these terms periodically.

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1. Bookings

By booking onto a training course, delegates confirm they:

• Have approval from their line manager and/or organisation to attend.

• Agree to CSCP’s Charging and Cancellation Policy.

• Have read the course description and meet the target audience criteria.

 

Each delegate must set up a personal learning account using a unique work email address. Shared inboxes (e.g. admin@, office@) are not permitted. All profile fields must be completed accurately.

Delegates are responsible for ensuring their personal details remain current.

 

Please note:

• Bookings close 2 working days prior to the training date.

• Delegates may not book multiple colleagues under one email address.

• Misuse or incorrect data input may result in delayed certification or access restrictions.

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2. Eligibility for Free Training

CSCP provides free access to mandatory safeguarding training for:

• Staff or volunteers employed by:

• • Croydon Council

  • Croydon-based schools and early years settings

  • Local NHS and public health services

  • Police and Emergency Services working in Croydon

  • Local voluntary, faith, and community sector organisations

  • Approved Croydon foster carers

 

Mandatory courses that are free include:

• Level 1 Safeguarding Children

• Domestic Abuse Awareness

 

Organisations or individuals outside Croydon may be charged for training unless otherwise agreed. CSCP reserves the right to request proof of residence or employment.

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3. Group Bookings and Discounts

 

🔒 Please note: CSCP does not offer discounts for group or block bookings.

 

We are unable to accommodate large group bookings from organisations not listed above as eligible for free training. At our discretion, and depending on availability and course suitability, we may allow up to five places per organisation to be reserved. This will be reviewed on a case-by-case basis and cannot be guaranteed.

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4. Charges and Payment

Courses subject to fees will display the cost at point of booking. Fees are subject to change:

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Full Day:

 - Specialist course = £95

 - Standard course = £65

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Half Day:

 - £40

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eLearning:

 - £25

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*eLearning courses must be completed within 3 months, or a £25 charge will apply.

Invoices will be issued where applicable, and payment is due within 30 days.

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5. Cancellations, Transfers and Non-Attendance

To avoid charges, cancellations must be made at least 5 working days in advance. Non-attendance or short-notice cancellations may result in the full fee being charged.

 

Charges apply in the following cases:

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• No notice of cancellation or substitute provided

• Delegate does not attend without explanation

• Late arrival or early leaving without trainer approval

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Substitutions may be accepted with prior notice. The replacement delegate must meet course requirements and have a registered learning account.

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Transfer of booking:

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• If a delegate misses a paid course due to non-attendance, they may request to transfer their booking to the next available date for that course. This must be arranged by contacting the CSCP Training Team within 5 working days of the missed session. Transfers are subject to availability and can only be granted once per paid course. Refunds will not be issued.

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6. Attendance and Participation

Delegates are expected to:

• Attend the full duration of the course

• Sign in on arrival or join the virtual session promptly

  • Trainers reserve the right to refuse access to training if an attendee is more than 15 minutes late.

  • Delegates who have been refused entry will have to rebook onto the next available date. Persistent late arrivals will be placed on the no-show list. ​

• Participate actively in all activities

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Failure to attend the full course or participate may result in no certificate being issued and a non-attendance fee applied.

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7. Post-Training Requirements

• Delegates must complete a post-course evaluation to receive their certificate.

• Certificates will be available via the learning account as soon as an evaluation has been completed.

  • Certificates will not be issued to participants who leave the training part way through. ​

• Delegates may be contacted up to 8 weeks post-course to provide feedback on how training has impacted their practice.

• Line managers may be contacted for outcome evaluation.

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8. Event Cancellation by CSCP

In the rare event of cancellation due to trainer illness or other unforeseen circumstances, CSCP will notify delegates as soon as possible. We are not liable for costs incurred by agencies or individuals (e.g., travel, release time).

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9. Data Protection

All delegate data will be processed in accordance with the CSCP Privacy Policy. Training data may be shared with employers for quality assurance and workforce development purposes.

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10. Breaches of Policy

Failure to comply with these Terms & Conditions may result in:

• Temporary or permanent removal of booking privileges

• Referral to the delegate’s employer

• Charges being applied in line with the Charging Policy

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📩 Questions or changes?
Please contact: cscptraining@croydon.gov.uk

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