IMMEDIATE DANGER?
If a child is at immediate risk of harm, call the police on 999 right now.
Report a Concern about a Child
If you are worried that a child or young person in Croydon is being neglected or harmed, please use the options below to find the right support.
Am I reporting the right thing?
A concern should relate to a child who is suffering harm, neglect, or abuse, or a child under significant stress due to family situations.
Anonymous Reporting
You can make a referral anonymously if you are concerned that calling us could put you in a difficult position.
Croydon Family Hub
Unless it's an urgent safeguarding concern, your initial point of contact for support should be the Croydon Family Hub.
Early Help Directory
Before making a referral, check if there are community services that can provide support to the child, young person and/or their family
Outside of Croydon
If you are concerned about a child living outside of Croydon, please contact the Local Safeguarding Children Partnership (LSCP) for that area or the NSPCC for advice and support.
Safeguarding Lead Referrals
The standard path for professionals. actioned within one working day.
Requirement
You must review the Thresholds before submission to ensure your referral meets the criteria for statutory intervention.
IMPORTANT NOTICE
IMPORTANT NOTICE
PLEASE DO NOT SEND REFERRALS VIA EMAIL
All referrals and information requests must be submitted through the MASH portal. Emails to the MASH inbox will not be responded to.
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Allocated Social Workers: Contact them directly to leave messages. MASH cannot forward these emails.
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Professional Enquiries: If checking for an allocated worker, contact your Designated Safeguarding Lead (DSL).
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Still waiting? If you need to identify a child's worker, email: intakebusinesssupport@croydon.gov.uk