Terms & Conditions

Introduction

1. CSCP is committed to delivering high-quality, targeted multi-agency training to professionals safeguarding children and young people in Croydon.

2. Our programme is led by subject matter experts and designed to:

   • Strengthen professional confidence

   • Enhance multi-agency working

   • Improve safeguarding practices

3. These Terms & Conditions outline delegate expectations, including our Charging and Cancellation Policy.

4. CSCP reserves the right to periodically review these terms.

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1. Bookings

1.1 By booking, delegates confirm they:

• Have manager/organisation approval to attend

• Accept the Charging and Cancellation Policy

• Meet the target audience criteria (see training levels)

 

1.2 Account requirements:

• Each delegate must use a unique work email (shared inboxes prohibited)

• All profile fields must be accurate and up-to-date

 

1.3 Key notes:

• Bookings close 1 working days before the course

• Multiple bookings under one email are prohibited

• Misuse may result in delayed certification or access restrictions

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2. Eligibility for Free Training

2.1 Free access is provided to:

• Croydon Council staff (including approved foster carers)

• Croydon-based schools

• Local NHS/public health services

• Metropolitan Police

• Local Voluntary, Community and Faith groups

 

2.2 Free mandatory courses include:

• Level 1 Safeguarding Children

• Domestic Abuse Awareness

 

2.3 Non-Croydon Organisations/Individuals

• All non-Croydon based organisations will be charged the full course fee

• Payment is required at the time of booking to secure placement

• Proof of employment may be requested for fee waiver eligibility

• Failure to provide documentation when requested may result in:

  • Cancellation of booking

  • Application of full course charges

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2.4 Non-Attendance Consequences for Eligible Practitioners:

• Croydon-based practitioners eligible for free training who:

  • Fail to attend a session without 5 working days' notice, or

  • Arrive late (>10 minutes)/leave early without approval will:

  1. Have their name logged in CSCP records

  2. Have the full course fee invoiced to their department/organisation

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3. Group Bookings

3.1 CSCP does not offer:

• Group/block booking discounts

• Large group bookings for non-eligible organisations

 

3.2 Exceptions:

• Maximum 5 places per organisation may be considered (case-by-case basis)

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4. Charges and Payment

4.1 Course fees (subject to change):

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Full day

• Standard £65

• Specialist (L4+): £95

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Half Day

• £40

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eLearning

• £25 (must complete within 3 months)

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4.2 Where applicable - invoices are payable within 30 days.

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5. Cancellations, Transfers & Non-Attendance

5.1 Charging Policy - All no-shows:

• Eligible practitioners: Internal departmental charge (as above see 2.3)

• Fee-paying delegates: Full fee forfeited (non-refundable)

 

5.2 Fees apply for:

• No-show without notice

• Late arrival/early departure (without approval)

 

5.3 Fees are:

• Non-refundable

• Non-transferable between learners

 

5.4 One-time transfer permitted for non-attendees (request within 5 working days).

 

5.5 Fair access policies:

• No substitutions – all learners must book individually

• CSCP may correct organisation details to ensure eligibility fairness and audit compliance

 

6. Attendance and Participation

6.1 General Requirements

• Full attendance is mandatory for certification.

• Delegates who miss any portion of the session (late arrival/early departure) must rebook to complete the course.

 

6.2 Online Sessions

Technical Requirements:

• Learners must join from a desktop/laptop (mobile devices are not advised due to functionality limitations).

• Ensure your device meets the platform’s technical requirements (e.g., Zoom/Teams) before the session.

Joining Instructions:

• Sessions begin at the advertised time. Learners will be admitted by the trainer from the virtual waiting room; learners should wait in the virtual lobby until admitted into the session.

• It is the learner’s responsibility to:

  • Test their tech (audio/video/internet) in advance.

  • Check emails for joining links 24 hours prior.

  • Log in 5 minutes early to troubleshoot issues.

Participation Rules:

• Cameras must remain on throughout to encourage engagement.

• Delegates with cameras off without prior notice may be removed.

• Microphones should be muted unless speaking.

 

6.3 In-Person Sessions

Arrival & Registration:

• Learners must arrive 10 minutes before the start time to complete registration.

• Late arrivals (>10 minutes) may be refused entry.

Location Details:

• Venue information (e.g., room number, accessibility instructions) will be provided in the booking confirmation and reminders.

• Bring:

  • Any pre-course materials listed in the joining instructions.

 

6.4 Trainer Discretion

• Trainers may refuse entry/admission to delegates who:

  • Fail to meet technical requirements (online).

  • Arrive late (in-person) or disrupt the session.

• Persistent non-compliance may result in booking restrictions.

 

7. Post-Training & Certification Policy

7.1 Eligibility Requirements:

• Certificates are issued only to individual learners who:

  1. Attend the full session (no late arrivals/early departures)

  2. Complete all course evaluations

  3. Meet participation standards (e.g., camera on for virtual sessions)

 

7.2 Group Attendance Restrictions:

• Learners joining via group connections (e.g., shared device/log-in) will not receive certification.

• Each delegate must:

  • Join from a separate device

  • Use their personal learning account

  • Be visible/audible throughout the session

 

7.3 Verification Process:

• Trainers will monitor attendance logs and participation.

• Suspected group attendees will be contacted for verification.

 

7.4 Non-Compliance:

• Violations may result in:

  • Withheld certificates

  • Suspension of booking privileges

 

7.5 Follow-up:

• Delegates may be contacted within 8 weeks for impact feedback

• Line managers may also be consulted

 

8. Event Cancellation by CSCP

 

8.1 CSCP will notify delegates promptly if cancelling due to unforeseen circumstances.

8.2 We are not liable for travel/time costs incurred.

 

9. Data Protection

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9.1 Data is processed per our Privacy Policy.

9.2 Training records may be shared with employers for quality assurance.

 

10. Policy Breaches

10.1 Consequences may include:

• Suspended booking privileges

• Employer referral

• Financial charges

 

📩 Contact: cscptraining@croydon.gov.uk